At Miré Jane UK, I responded to customer questions about products, orders, payments, deliveries, and accounts. I reduced response times by 30% with structured workflows and communication templates, and improved repeat purchases by 25% through customer follow-up.
At Lady With ABucket –Cleaning Company (Australia), I handled inquiries about bookings, billing, cancellations, and services. My communication and follow-up generated over AU$3,600 in confirmed bookings.
Across roles at Adaline Lagos & Lickfinger Foods and SkyShop Worldwide- ALogistics Company, I supported customer orders, deliveries, and account needs. I improved customer retention by 20% at Adaline Lagos & Lickfinger Foods and reduced response times by 30% at SkyShop Worldwide- ALogistics Company.
At PayMonthly - AReal Estate Company, I supported subscriptions, property listings, payments, and account access, while maintaining 99% accuracy in CRM records. I also supported international businesses as a freelance Customer Service Representative & VirtualAssistant on Upwork, using email, chat, and virtual communication channels.
