Jacob Barrella
@jacobbarrella
I maintain school IT systems, troubleshoot end-user technology, and manage accounts and permissions.
United StatesWhat I'm looking for
At RezIT Services, I maintain and troubleshoot PCs, cameras, smartboards, VoIP phones, and Google Nest thermostats for school environments. I also support Windows Server and Google Admin administration, including user accounts, permissions, and password tasks.
I built and maintained a centralized IT asset inventory covering laptops, chargers, desktop computers, and iPads using Asset Tiger.
Previously, I created real-estate marketing materials and transaction documents at Dluxuss Real Estate Group, and supported an average of 40 customers per day at Lowe’s. I bring customer service, technical documentation, and English, French, and Creole communication skills to end-user support work.
Experience
Work history, roles, and key accomplishments
IT Technician
RezIT Services
May 2025 - Present (1 year 3 months)
Maintain and troubleshoot PCs, cameras, smartboards, VoIP phones, and Google Nest thermostats. Serve as a Systems Administrator with access to Google Admin and experience with Windows Server, creating user accounts and managing permissions.
Transaction Coordinator / Graphic Designer Assistant
Dluxuss Real Estate Group
May 2023 - Dec 2024 (1 year 7 months)
Designed marketing materials including flyers, postcards, and listing presentations. Drafted and prepared contracts for property transactions, listed properties for sale, and conducted property showings and open houses.
Assisted an average of 40 customers per day in finding items and providing recommendations. Provided outstanding customer service, receiving 90% in customer service feedback, and maintained cleanliness at the end of each shift.
Education
Degrees, certifications, and relevant coursework
Nova Southeastern University
Master's Degree, Cyber Security Management
2023 - 2025
Grade: 3.83
Pursuing a Master's Degree in Cyber Security Management with a GPA of 3.83.
Lynn University
Bachelor of Fine Arts, Computer Animation
2019 - 2020
Grade: 3.46
Earned a Bachelor of Fine Arts in Computer Animation with a focus on Game Art, achieving a GPA of 3.46.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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