Mostafa Jayyousi
@mostafajayyousi
IT Support Specialist at Rocket Mortgage who supported deployment of more than 500 phones and resolves enterprise end-user issues.
United StatesWhat I'm looking for
At Rocket Mortgage, I provide technical support to end users by troubleshooting hardware, software, operating system, network, and account issues. I also provide walk-up support at the Support Station and image, configure, and deploy desktop and laptop computers.
I played a key role in deploying more than 500 phones for the Servicing business, helping prepare devices, coordinate deployment, support users, and troubleshoot after migration. At Property Service, I installed and maintained CCTV systems and resolved hardware and connectivity issues for residential and commercial clients.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Gamestop
Led daily store operations, inventory management, and team of retail associates. Built strong customer relationships and maintained high service standards.
Culinary Specialist
U.S Navy
Gained valuable experience working in high pressure environments, managing operations, and maintaining strict standards under tight deadlines.
IT Support Specialist
Rocket Mortgage
Provide exceptional technical support to end users by troubleshooting and resolving hardware, software, operating system, network, and account related issues in a fast-paced enterprise environment. Consistently recognized as a top ticket resolver, maintaining high productivity while delivering excellent customer service and timely issue resolution.
Maintenance & Security Systems Technician
Property Service
Installed, configured, and troubleshot security camera systems (CCTV) and related hardware for residential and commercial clients. Performed technical maintenance and low voltage installations, including wiring, device mounting, and system testing.
Education
Degrees, certifications, and relevant coursework
Mostafa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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