Open to opportunities

Syndi Harris

@syndiharris

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Experienced administrative professional with over 15 years in customer service.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

With over fifteen years of experience in administrative and call center roles, I have developed a robust skill set that includes benefits consulting, retail sales, and telecommunications. My career has progressed from an inbound call center representative to leadership positions such as team lead and supervisor, showcasing my ability to manage teams and drive performance in high-pressure environments.

Throughout my career, I have demonstrated a commitment to excellence in customer service and operational efficiency. My recent role as a Senior Employee Solutions Representative at Deloitte LLP involved supporting payroll and onboarding processes, while my tenure at CVS Health allowed me to assist frontline Customer Care Representatives and resolve escalated issues effectively. I am adept at utilizing various software tools, including Microsoft Office, SAP-HR, and Salesforce CRM, to enhance productivity and streamline operations.

Experience

Work history, roles, and key accomplishments

Current

Client Service Representative

Current

Empyrean Benefit Solutions

Jan 2023 - Present (2 years 5 months)

Provided Health and Welfare Benefits support to various clients, including annual enrollment and life event enrollments. Responded to policy and procedural inquiries related to benefits.

Annual Enrollment Policy Inquiry Procedural Inquiry

Senior Employee Solutions Representative

Deloitte LLP

Jan 2022 - Present (3 years 5 months)

Provided support for payroll and onboarding processes. Assisted with general policy and procedural inquiries through the Customer Interaction Center and escalated tickets as needed.

Payroll Onboarding Policy Inquiry Customer Escalation Customer Service

Senior Resolution Specialist

CVS Health

Jan 2020 - Present (5 years 5 months)

Assisted frontline Customer Care Representatives with policy and procedural inquiries and resolved escalated issues. Supported the retail pharmacy helpdesk.

Customer Care Policy Inquiry Customer Service Training

Customer Service Representative

CVS Health

Jan 2015 - Present (10 years 5 months)

Performed administrative duties for Medicare-D and Medicaid prescription benefit members, and provided support for the Caremark.com website. Primary functions included enrollments, responding to plan design inquiries, payment postings, and Helpdesk functions for pharmacies.

Medicare D Medicare Medicaid HelpDesk+Customer Service

Workforce Lead

Comdata

Jan 2014 - Present (11 years 5 months)

Provided real-time monitoring, analysis, and adherence management of assigned contact center queues and off-phone activities. Identified and resolved adherence issues, and utilized CMS to manage agent skilling.

Workforce Management Monitoring CMS Reporting Leadership

HR Generalist

Insight Global

Jan 2012 - Present (13 years 5 months)

Processed employee personnel record updates in the SAP-HR system and utilized Sharepoint Document Management System. Assisted with password resets and login processes for the myHR portal, and responded to employee inquiries via email.

SharePoint HR Mailbox Password Resets

HR Benefits Specialist

Xerox Human Resource Solutions

Jan 2012 - Present (13 years 5 months)

Provided Benefits Administration Services to 401k and Health & Group Benefits participants, including enrollments and transactions. Responded to policy and procedural inquiries for contracted clients.

Benefits Administration 401K Policy Inquiry Procedural Inquiry

HR Benefits Specialist

Deloitte LP

Jan 2011 - Present (14 years 5 months)

Responded to employee inquiries regarding employee benefits and performed Benefits Administration functions. Produced immigration letters for employment verifications and provided Helpdesk assistance with employee benefits software applications.

Employer Benefits Benefits Administration Immigration Letters HelpDesk+

Education

Degrees, certifications, and relevant coursework

Nashville State Community College

Associate of Science, Computer Accounting

Completed 42 semester hours out of 60 required for the Associate of Science degree in Computer Accounting. Focused on foundational accounting principles and computer applications relevant to the field.

Trevecca Nazarene University

Bachelor of Arts, Management & Human Relations

Activities and societies: Member of the Trevecca Student Chapter of Society of Human Resource Management (SHRM) from 1996-1998, serving as President in 1998.

Completed a Bachelor of Arts degree with a focus on Management & Human Relations. Gained comprehensive knowledge in human resources, business administration, and interpersonal dynamics.

Nashville State Technical Institute

Associate of Science, Computer Information Systems (Mainframe)

Earned an Associate of Science in Computer Information Systems with a specialization in Mainframe. Acquired technical skills in mainframe operations and information systems.

Trevecca Nazarene University

Master of Arts, Organizational Management

Activities and societies: Member of the Trevecca Student Chapter of Society of Human Resource Management (SHRM) from 1996-1998, serving as President in 1998.

Obtained a Master of Arts in Organizational Management. Developed advanced skills in leadership, organizational behavior, and strategic management.