At JUMIA KENYA, I assist new vendors with registration and onboarding, guiding them through self-sign-up, account creation, and product listings. I follow up to support successful account activation and help sellers understand platform requirements.
As a Customer Care Representative at M-KOPA, I assisted customers across phone and email, resolving service and technical issues and recording cases in company systems. I also transcribe audio and video for SCRIBIE / CASTING WORD, reviewing transcripts for accuracy and researching unfamiliar terminology.
