Maureen Mugo

I've supported customers and client operations at Safaricom PLC, M-KOPA, Teleperformance, and Alken Kenya Ltd, resolving inquiries, complaints, account concerns, and service issues across phone, email, SMS, and chat.

At Alken Kenya Ltd, I maintain inventory and customer records, update databases, process invoices and purchase orders, coordinate order fulfillment, and support payment follow-up and account reconciliation.

My customer service work has included managing high-volume interactions, documenting cases in CRM systems, escalating complex issues, and following through to ensure requests are completed. I also bring remote-work discipline from freelance transcription, where I delivered accurate work to strict deadlines and client requirements.

I'm known for clear communication, problem-solving, accurate documentation, and customer-focused service in remote, hybrid, and fast-moving support environments.