Liz wambui

At Jumia Kenya, I support customers with order placements, pickup tracking, returns, and delivery inquiries.

I use Jumia’s internal e-commerce portals to track inventory, process inbound packages, and accurately log customer order handoffs. I also resolve customer complaints and package discrepancies.

In my previous Front-Office Receptionist & Cashier role, I handled client inquiries, daily cash and digital transactions, and financial records.

I also coordinated scheduling and customer communications. Through ongoing self-study, I’m developing my knowledge of remote work practices, Asana and Trello workflows, and Zendesk fundamentals.