Open to opportunities

Scott Jones

@scottjones

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Strategic Customer Success Leader | SaaS & MarTech Expert.

United States

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What I'm looking for

I seek a role that fosters innovation and collaboration, where I can leverage my expertise to drive customer success and business growth.

I am a proven leader in enterprise-level customer success, specializing in delivering measurable revenue growth, retention, and adoption across global portfolios exceeding $8M ARR. With expertise in SaaS, MarTech, and Customer Data Platforms (CDPs), I have a track record of enabling cross-market adoption and leading seamless global product launches.

Throughout my career, I have successfully influenced retention and expansion strategies, delivering over $12.5M in combined contract value across Fortune 100 portfolios. My ability to partner with C-suite stakeholders has driven significant engagement lift and cemented long-term enterprise value, while my focus on building high-performing teams ensures alignment between technology and business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Strategic Customer Success Leader

Current

mParticle by Rokt

Jun 2022 - Present (3 years 2 months)

Led enterprise-level customer success for multi-million-dollar global portfolios, aligning mParticle's platform capabilities with Fortune 100 client objectives to drive retention, adoption, and expansion. Drove global market acceleration for one of the world's largest QSR brands, partnering with Global MarTech leadership to scale a unified customer data strategy and enable the use of 1st-party dat

Customer Success SaaS Martech Data Driven Adoption Customer Retention

Director, Customer Success

Sprinklr, Inc.

Jun 2018 - Present (7 years 2 months)

Served as a senior-level strategist for global enterprise partners and clients, directly impacting revenue growth, retention, and expansion while mitigating risk across a high-value portfolio. Led multi-million-dollar Fortune 500 portfolios across multiple verticals, delivering 99%+ gross revenue retention regionally and globally.

Customer Success Enterprise Strategy Revenue Customer Retention Risk Mitigation Customer Experience Strategic Planning Portfolio Management

Head of Sales (Adobe Partner)

Clarix Technologies, Inc.

Apr 2011 - Present (14 years 4 months)

Directed enterprise sales strategy, market expansion, and revenue operations for a high-performing inside sales organization. Led a top-performing sales team to consistent quota attainment across diverse market segments and verticals.

Sales Strategy Market Expansion Revenue Operations Sales Performance Quota Attainment Executive Relationship Building Pipeline Management Channel Sales

Enterprise Sales Manager / Product Evangelist (Adobe Partner)

Clarix Technologies, Inc.

Jan 2008 - Present (17 years 7 months)

Boosted sales performance by streamlining the sales cycle, launching high-impact training, and arming reps with tools and messaging that elevated effectiveness and buyer engagement. Coached a 10+ member inside sales team to deliver $12M+ annual revenue and sustain a channel-leading growth rate year over year.

Sales Performance Sales Cycle Sales Training CRM Pipeline Management Strategic Partnerships Sales Coaching Revenue

Education

Degrees, certifications, and relevant coursework

Monroe Community College

Associate of Science, Virtual Media Arts & Communications

Studied Virtual Media Arts & Communications, focusing on various aspects of media and communication. Gained foundational knowledge in digital media production and communication strategies.