Open to opportunities

Jack Kiatmysack

@jackkiatmysack

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Experienced RVP in Customer Success Management with Salesforce expertise.

United States

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

With over 15 years of experience in enterprise application architecture and customer success management, I thrive on transforming customer visions into reality using the Salesforce platform. My role as RVP of Success Management has allowed me to establish trusted relationships with key executives, providing strategic guidance and actionable solutions that drive business value.

I excel in orchestrating complex processes across multi-cloud environments, leveraging my expertise in Salesforce to deliver innovative solutions. My background in project management, combined with my technical skills in cloud computing and digital marketing, enables me to navigate the fast-paced world of technology while fostering a culture of agility and continuous improvement.

Throughout my career, I have led numerous projects that optimize business processes and enhance customer engagement. My commitment to excellence and my ability to influence change have consistently resulted in successful outcomes for my clients and organizations.

Experience

Work history, roles, and key accomplishments

Current

RVP, Success Management - Portfolio Leader

Current

Salesforce

Sep 2011 - Present (13 years 11 months)

Leveraged the full potential of the Salesforce platform to bring customer's vision to life and established a wide network across the company to transform customer's business. Provided strategic guidance and a path to value to Customer Executive Leadership, demonstrating cross-functional collaboration and influencing customer mindsets by challenging the status quo.

Salesforce Platform Customer Relationship Management Strategic Planning Cross Functional Collaboration Digital Transformation Program Management

Sales Engineer

Architech Solutions

May 2011 - Sep 2011 (4 months)

Managed pre-sales activities for Salesforce-related clients and served as a ScrumMaster and subject matter expert on Salesforce projects for non-profit organizations. Led proof-of-concept configurations and development, contributing to both business development and sales strategy teams.

Salesforce Pre Sales Scrum Project Management Business Development Sales Strategy Consulting Non Profit Proof of Concept

Sr. Business Systems Analyst

Heart and Stroke Foundation

Jan 2010 - May 2011 (1 year 4 months)

Led national and Ontario resuscitation programs website and portal projects, integrating Drupal CMS with Salesforce.com and utilizing Google Analytics for metrics. Managed the implementation of a Human Resources Global Performance Management System and various Salesforce.com-based projects, including an Automated External Defibrillation database and JUMP for Heart Email Registration.

Business Analysis Technical Leadership Drupal Salesforce.Com Google Analytics Project Management Web Development System Administration PHP MySQL

IT Consultant

Jul 2005 - May 2011 (5 years 10 months)

Configured and implemented digital and paperless office environments in cardiology private practices, including VPN setup for remote access and mini-PACS infrastructure for ultrasound examinations. Led projects for EMR system configuration and development, and implemented company-wide Disaster Recovery protocols.

IT Consulting Digital Transformation VPN PACS EMR Disaster Recovery Technical Support System Implementation

Systems Analyst/Administrator

Disney Interactive Media Group

Jun 2009 - Dec 2009 (6 months)

Managed technical deliverables for Email Marketing migration into the Disney environment and produced project status reports emphasizing SDLC. Led the migration of Kaboose SalesForce CRM into Disney Finance SAP and oversaw technical documentation and knowledge transfer projects.

Systems Analysis Project Management SDLC Email Marketing Salesforce CRM SAP Technical Documentation System Administration MySQL

Systems Administrator/Analyst, Project Manager

Kaboose Incorporated

Aug 2008 - Jun 2009 (10 months)

Administered Email Marketing applications and associated servers, and produced weekly project status reports for the VP of IT with an emphasis on SDLC. Developed and managed IT project plans for Salesforce CRM re-launch and New York office relocation, and implemented Microsoft SharePoint 2007.

System Administration Project Management SDLC Email Marketing Salesforce CRM SharePoint)Data Analytics Linux Shell Scripting

IT Co-ordinator

Medi-Share Inc.

Jul 2005 - Aug 2008 (3 years 1 month)

Led the development and implementation of PACS systems for echocardiography examinations and managed the conversion of patient requisitions and records to electronic formats. Configured and maintained server-based ECG applications, FTP, and Email servers, and implemented Salesforce.com CRM for internal business use.

PACS Electronic Health Records Salesforce CRM Project Management Healthcare Technology Data Analysis Disaster Recovery

Web Marketing Co-Op

Christie Digital Systems

Jan 2004 - Dec 2004 (11 months)

Led the development and implementation of an employee intranet site for North American offices, providing training and troubleshooting support. Played a vital role in programming, publishing, and graphic design for the new corporate website, and managed interim web content.

Web Marketing Intranet Management Web Content Management Graphic Design Technical Documentation User Training Troubleshooting

Dispatch Office Team Member/Team Leader

Mitsui Auto Steel Canada Inc

Oct 2001 - Dec 2004 (3 years 2 months)

Trained WHMIS and ISO 9007 audit team members. Contributed to the dispatch office team and took on team leader responsibilities.

WHMIS ISO 9007 Auditing Team Leadership Dispatch Operations Training Quality Assurance Logistics Teamwork

Education

Degrees, certifications, and relevant coursework

Fanshawe College

Information Technology, Information Technology

2002 - 2005

Studied Information Technology at Fanshawe College from 2002 to 2005. Focused on various aspects of IT, including computer programming and internet technologies.

Fanshawe College

Internet Technology/Computer Programmer, Internet Technology/Computer Programmer

2002 - 2005

Completed a program in Internet Technology/Computer Programmer at Fanshawe College. The curriculum covered essential programming concepts and internet-related technologies.