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@jacquelinemoeller
Experienced Customer Success Manager with strong project management skills.
United StatesAs a dedicated Customer Success Manager and Project Manager, I excel in fostering strong customer relationships and driving project success. My experience spans over a decade in managing customer portfolios, ensuring satisfaction, and facilitating growth through strategic relationship management. I pride myself on being highly organized and adept at navigating changing priorities while maintaining a focus on customer needs.
Throughout my career, I have successfully managed various projects, from hospital mergers to enterprise-level implementations. My ability to collaborate with cross-functional teams and advocate for customer needs has consistently resulted in improved customer experiences and successful project outcomes. I am passionate about developing customer-facing success plans that support the customer journey and drive product adoption.
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Work history, roles, and key accomplishments
Sandata
Feb 2022 - Present (3 years 9 months)
Managed a portfolio of customers to ensure high satisfaction, retention, success, and growth. Acted as a customer advocate and collaborated with internal teams to drive product adoption and improve customer experience.
MedVet
Jan 2018 - Feb 2022 (4 years 1 month)
Managed hospital merger and acquisition projects, ensuring timely execution and appropriate resource allocation. Developed and maintained processes to standardize integration activities and fostered relationships with cross-functional teams and vendors.
Change HealthCare
Nov 2013 - Jan 2018 (4 years 2 months)
Managed enterprise-level patient access projects for hospital systems, developing and piloting a consultative implementation methodology. Successfully forecasted and delivered high-revenue projects on time or early, ensuring timely revenue recognition.
Mount Carmel Hospital
Sep 2011 - Nov 2013 (2 years 2 months)
Managed and created EMR Medical and Family Practice Residency Training Programs and multi-specialty EMR implementations. Collaborated with various teams to meet business needs and developed and facilitated training sessions on new EMR software.
eInformatics
Sep 2007 - Sep 2011 (4 years)
Consulted on Radiology Information System Implementations for national accounts, designing client workflows to meet business requirements. Trained all workstreams on new systems and provided Go-Live Support.
Degrees, certifications, and relevant coursework
OUBS, Education, Education
Studied at Ohio Dominican University, focusing on educational principles and practices. Gained foundational knowledge in various aspects of education.
Software and tools used professionally
United StatesYou can contact Jacqueline and 90k+ other talented remote workers on Himalayas.
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