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Ruben Smith

@rubensmith

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Enterprise Architect with 2 decades of digital transformation experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation and values strategic IT initiatives.

I am an Enterprise Architect with over 20 years of experience leading digital transformation and enterprise systems architecture for global organizations. My expertise lies in CRM and ERP architecture, cloud strategy, and IT governance. I have a proven track record of building high-performing teams and optimizing IT infrastructures to align technology with business objectives, ensuring scalability and efficiency.

Throughout my career, I have successfully designed and implemented enterprise IT architectures that enable global growth and operational efficiency. For instance, at uLab Systems, I architected a global Salesforce and NetSuite ERP integration that improved reporting accuracy by 30% and facilitated multi-subsidiary scalability. My leadership in cross-functional teams has resulted in significant cost reductions and enhanced project delivery through Agile methodologies.

My commitment to fostering talent and creating inclusive team cultures has been instrumental in scaling and retaining top technical talent. I have developed structured mentorship programs that not only upskill team members but also promote organizational loyalty. I am passionate about leveraging technology to drive business success and am eager to contribute my skills to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Director, Enterprise Architecture & Technology

Current

uLab Systems

Jan 2020 - Present (5 years 6 months)

Designed and implemented enterprise IT architecture, enabling scalable global growth and operational efficiency. Architected a global Salesforce Lightning & NetSuite ERP integration, automating finance, CPQ, and manufacturing workflows, improving reporting accuracy by 30%, and enabling multi-subsidiary scalability across regions.

Salesforce Lightning NetSuite CPQ Agile Jira

Partner, Enterprise Solutions Architect & CRM Strategy Lead

Andreessen Horowitz

Mar 2019 - Present (6 years 4 months)

Established a firm-wide Center of Excellence, providing thought leadership for Salesforce best practices and system governance. Delivered cloud-based IT architecture redesigns, improving firm-wide collaboration and operational efficiency.

Salesforce Cloud Architecture CRM Confluence Jira IT Governance

Director, Enterprise Applications & Integration Strategy

Guardant Health

Mar 2015 - Present (10 years 4 months)

Integrated Salesforce.com as the enterprise System of Record, enabling unified data visibility across downstream applications and improving cross-departmental collaboration. Reduced licensing costs by 30% while increasing user adoption by 150% through strategic IT initiatives.

Salesforce.Com CRM Agile Jira Data Integration

Enterprise IT Manager & Salesforce Solutions Architect

Sonitus Medical

Jun 2012 - Present (13 years 1 month)

Managed IT operations and CRM systems during a high-growth phase, achieving a 75% increase in operational efficiency through automation. Directed a hybrid team of 10 internal staff and 5 consultants, ensuring seamless integration of ERP systems and preparing middleware solutions.

CRM ERP Systems Salesforce ServiceNow Jira Middleware

Enterprise Operations Lead

InSound Medical

Jul 2009 - Present (16 years)

Implemented electronic patient data storage and indexing, ensuring HIPAA compliance. Led a 12-person team during exponential company growth, optimizing CRM and SAP workflows while managing 25,000+ unit monthly inventory tracking, adjusting par levels based on real-time analytics.

HIPAA)CRM SAP Inventory Management Regulatory Compliance Data Analytics

Pharma Systems Tools Specialist

Symyx Technologies Inc.

Mar 2008 - Present (17 years 4 months)

Increased profit margins by 25% through process streamlining and CRM enhancements. Led customer service automation, improving SLA response times by 30%.

CRM SLA Management

Global Support & Sales Training Manager

Align Technology (Invisalign)

Jan 2001 - Present (24 years 6 months)

Increased Spain market share by 25% in six months through innovative customer loyalty programs. Directed training programs for 500+ employees across global regions, enhancing service delivery and CRM adoption.

Market Share Growth Loyalty Programs Training Programs Global Operations

Education

Degrees, certifications, and relevant coursework

Various Institutions

Certified Salesforce Administrator & Platform Designer, Information Technology

Completed advanced training in various ERP systems, enhancing expertise in enterprise resource planning. Obtained certifications in Salesforce Administration and Platform Design, demonstrating proficiency in CRM solutions.

Various Institutions

TOGAF & ITIL Foundations, Information Technology

Acquired foundational knowledge and certifications in TOGAF and ITIL, focusing on enterprise architecture and IT service management best practices. This training supports strategic IT initiatives and governance.