Open to opportunities

Jack Jia

@jackjia

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Revenue Operations leader scaling GTM systems and analytics to drive measurable growth and accountability.

United States

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What I'm looking for

I’m looking for a leadership role where I can own Revenue Ops/GTM systems end-to-end—building deal desks, forecasting rigor, and dashboards—so cross-functional teams operate with clarity, accountability, and measurable growth.

I’m a crypto-native revenue operations and GTM leader with 12+ years designing and scaling systems that turn strategy into measurable growth. I’m trusted by executive teams to structure complex motions, align cross-functional workflows, and improve performance through strong governance and data infrastructure.

Most recently at Figment, I scaled an integrated GTM engine across Sales, CS, Partnerships, Marketing, Product, and Legal, driving 40% of new assets under stake within 6 months. I built Sales Enablement (SOL/ETH playbooks and customer journey frameworks), reduced new AE ramp to first deal by 30%, tightened forecasting rigor, and reduced sales cycle time from 3 to 2 months.

Previously, at Ripple I led global GTM Strategy and Operations—operationalizing Deal Desk workflows, cutting aged invoices by 80%, and implementing forecasting methodology to reduce variance to <5%. Earlier roles across Sales Operations and Operations Management strengthened my ability to migrate and standardize CRMs, run CPQ/Deal Desk processes, and deliver measurable revenue and operational improvements.

Experience

Work history, roles, and key accomplishments

Head of Revenue Ops

Figment

Jan 2025 - Oct 2025 (9 months)

Scaled an integrated GTM engine across Sales, CS, Partnerships, Marketing, Product, and Legal, driving 40% growth in new assets under stake within 6 months. Built Sales Enablement, reduced AE ramp-to-first-deal by 30%, improved forecasting rigor (3-to-2-month sales cycle), and cut RFP turnaround from 4 to 2 weeks while owning Salesforce/Pardot and executive KPI dashboards.

Revenue Operations GTM Strategy Sales Enablement Sales Planning Salesforce Pardot Tableau Forecasting AI Automation (N8n)

Sr. Manager, GTM Strategy

Ripple

Apr 2021 - Sep 2024 (3 years 5 months)

Led GTM strategy and revenue operations for the payments business unit, increasing deal volume by 30% through structured pipeline governance and segmentation. Designed a global Deal Desk workflow, reduced aged invoices by 80%, and implemented forecasting with field adoption reaching 100% and variance moving to below 5% within one quarter.

GTM Strategy Revenue Operations Deal Desk Sales Forecasting Salesforce Finance Ops

Sales Operations Manager

Fuel Cycle

Jul 2019 - Apr 2021 (1 year 9 months)

Directed annual sales and account planning and territory management for enterprise, midmarket, and SDR teams, supporting weekly AE/SDR cadences and leadership pipeline reviews. Owned sales systems, pipeline, forecasting, and revenue reporting, and implemented a CPQ deal desk system that reduced cost by $50k.

Sales Operations Sales Planning Territory Management Pipeline Management Forecasting Revenue Deal Desk Sales Systems Ownership Sales Enablement

Sales Operations Director

Imaginato

Oct 2016 - Jul 2019 (2 years 9 months)

Defined sales plans based on brand positioning, new services, pricing, and fee structure, and researched regional go-to-market strategies. Drove monthly pipeline, revenue reporting, sales forecasting, and maintained ownership of the sales CRM and sales metrics.

Sales Strategy GTM Planning Pricing Structures Sales Forecasting Revenue Pipeline Analytics CRM Administration Sales Planning

Head of Sales Operations

Cheetah Mobile

Oct 2015 - Oct 2016 (1 year)

Managed and supported a team of 40+ sales professionals with a sales ops team of 3, owning the Salesforce platform and sales operations for global execution. Implemented Salesforce CPQ across 3 regions, cutting contract approval times by half, and recovered over $225k in accounts payable plus $25k in recurring monthly revenue.

Sales Operations Salesforce Salesforce CPQ Contract Approval Revenue Recovery Data Reporting CRM Administration Sales Process Optimization

Operations Manager

Uber

Aug 2013 - Oct 2015 (2 years 2 months)

Owned operations performance in Asia, achieving a highest user rating of 4.7/5 and a 90% driver acceptance rate. Grew city supply to 30+ vehicles in 3 months by training 60+ drivers and using supply-demand modeling to improve driver response rates and shorten ETA times.

Operations Management Supply Demand Modeling KPI Tracking Market Expansion Performance Analytics Process Improvement

Operations Specialist

Rocket Internet

Jan 2011 - Aug 2013 (2 years 7 months)

Designed processes and created a new revenue stream by partnering with local hosts, while setting up and tracking KPIs and OKRs. Supported a sales team of 42 across 14 cities and ensured operational execution through standardized tracking and reporting.

Process Design KPI Tracking Partner Management Cross City Sales Operations Operations & Analytics Performance Tracking