Looking for a job

Jackee Walker

@jackeewalker

HR Assistant at Stage Door II who supported recruiting and onboarding for 50+ applicants annually.

At Stage Door II, I supported recruiting and onboarding, assisting 50+ applicants annually with I-9 verifications, screening coordination, and employment verifications. I also provided day-to-day HR support and resolved employee inquiries.

At Harderway Trucking, I assisted candidates with applications and onboarding requirements, maintained personnel and compliance records, and verified DOT logs for accuracy.

At Charter Communications, I handled employee and customer questions about policies, benefits, and services. Earlier, at Hello! Destination Management, I helped standardize updates to the Creative Services Product Search Tool across 10+ marketplaces.

Experience

Work history, roles, and key accomplishments

Current

Specialty Courier

Current

Private Company

Sep 2025 - Present (1 year 2 months)

Coordinated and executed high-volume delivery operations while meeting deadlines and service expectations. Managed schedules, route planning, and documentation, and provided exceptional customer service.

GPS Mobile Apps Digital Platform Delivery Route Planning Customer Service Documentation Logistics Time Management Communication Skills

Employee & Customer Solutions Representative

Charter Communications

Nov 2024 - Sep 2025 (10 months)

Delivered high-level employee and customer support with expertise and confidentiality. Handled 50+ inbound inquiries daily, resolved policy and benefits questions, and managed escalated cases for first-time resolution.

Customer Service Employee Relations Policy Interpretation Benefits Administration Case Management Communication Skills Problem Solving Attention To Detail

Administrative/HR Assistant

Stage Door II

Dec 2022 - Sep 2024 (1 year 9 months)

Served as first point of contact for 75+ employees and candidates, supporting recruiting, onboarding, and HR documentation. Processed time clock setups, invoices, and maintained personnel records.

Recruitment Onboarding I 9 Verification Background Checks HRIS Data Entry Invoice Processing Record keeping Employee Relations Communication Skills

Office & HR Administrator

Harderway Trucking

Nov 2019 - Nov 2022 (3 years)

Acted as HR department's first point of contact, aiding employees with onboarding and application processes. Conducted verifications, maintained filing systems, and performed clerical duties.

Onboarding I 9 Background Checks Data Entry Filing System Administrative Support DOT Compliance Communication Skills

National Asset Manager - Digital

Hello! Destination Management

Nov 2014 - Jun 2019 (4 years 7 months)

Implemented SOP updates for a creative services product search tool across 10+ marketplaces. Tested and troubleshot corporate applications, managed content uploads, and maintained the company directory.

SOP Development Project Management Application Testing Troubleshooting Content Management Data Accuracy Cross Functional Collaboration Compliance

Employee & Guest Relations Manager

SNI Companies - Ruth's Hospitality Group

Apr 2014 - Oct 2014 (6 months)

Managed guest inquiries and concerns, handling 10+ cases weekly with timely resolution. Coordinated vendor orders, collaborated on software troubleshooting, and curated monthly feedback reports.

Guest Relations Conflict Resolution Vendor Management Data Analysis Reporting Software Troubleshooting Confidentiality Communication Skills