Taylor Stevens

Conducted pre-employment background screenings in compliance with FAA, DOT, and company policies, including drug and alcohol testing and pilot background investigations. Managed DOT testing programs and TSA PreCheck processing, and led rehire eligibility reviews.

Leveraged Workday HRIS to maintain employee records and processed lifecycle transactions including new hires, changes, and separations. Coordinated onboarding, responded to employee inquiries, and generated KPI reports on HR metrics.

Supported full-cycle recruitment by managing candidate tracking through iCIMS and Workday, conducting background lifecycle communications, and collaborating with hiring teams for over 7,500 candidates. Reviewed screening results and built a Quickbase tracking tool to improve process efficiency.

Managed day-to-day front desk operations, administered department budget, and developed employee schedules. Led interviews, training, and performance reviews, and resolved guest complaints to ensure satisfaction.

Served as manager delegate during absences, supervising employees and guests. Maintained accounting documents, conducted daily and nightly audits, and facilitated training for new associates.

Greeted incoming guests and provided hotel information on policies and amenities. Coordinated smooth hotel operations and routed phone calls to appropriate guests or departments.

Master of Science in Human Resources from Southern New Hampshire University, completed in 2021.

Bachelor of Science in Hospitality Management from the University of North Texas, completed in 2016.