Tiffany Harris

Reviewed workforce and service documentation for completeness, accuracy, consistency, confidentiality, and compliance in a regulated environment. Maintained confidential employee and service records, rosters, tracking tools, templates, case notes, and required documentation to support audit-ready records.

Identified low warehouse morale within the first three weeks of the assignment and partnered with management to introduce more visible employee-recognition and engagement practices. Launched a recurring food-truck initiative and encouraged more consistent floor-level recognition while supporting high-volume onboarding, employee data changes, workforce documentation, and employee inquiries.

Processed employee lifecycle transactions in Workday, including onboarding and employee changes, while resolving employee and manager service requests through ServiceNow. Audited HRIS data and built an Excel tracking system that improved documentation control, follow-up visibility, workflow organization, and data-accuracy monitoring.

Managed end-to-end recruiting and onboarding support across multiple locations, including candidate coordination, interviews, background checks, new-hire documentation, payroll/benefits support, and workforce records. Provided HR operational continuity during an acquisition transition by maintaining communication, documentation, and tracking tools across hiring and onboarding workflows.

Coordinated employer communication, employment activities, new-hire training and onboarding support, job-placement reporting, and daily case-management documentation in a remote environment.

Supported distributed HR operations spanning recruiting, onboarding, employment verification, employee records, workforce reporting, engagement, retention, training support, and SharePoint-based HR resources. Developed a mentorship approach pairing experienced employees with new hires to strengthen onboarding consistency, knowledge transfer, engagement, and retention.

Managed a high-volume driver recruiting pipeline of approximately 40–50 candidates per week while supporting a two-driver-per-day hiring target. Developed a driver risk-review documentation process that captured candidate explanations and supporting records for Risk Management review, helping preserve otherwise viable candidates.

Coordinated intake, crisis intervention, rapid rehousing, rental assistance, landlord communication, budgeting, and resource referrals for individuals and families.

Interviewed and hired approximately 70% of candidates interviewed while supporting recruiting operations in a high-volume manufacturing environment. Developed a candidate-readiness process focused on professional presentation, résumé support, interview preparation, and coaching before manager interviews.

Managed confidential case documentation, provider coordination, scheduling, community outreach, housing placement, stabilization planning, and service support.

Provided daily-living and behavioral support, appointment coordination, structured routines, crisis de-escalation, and documentation on a 7-days-on / 7-days-off rotation.

Managed national customer accounts for nearly 10 years, including major accounts such as Walmart and AMC, serving as a primary point of contact for service, billing, contracts, account setup, retention, escalations, and high-volume customer concerns. Created a winter compactor troubleshooting process for AMC locations that addressed recurring false-full panel readings and reduced avoidable weekend

Professional in Human Resources (PHR) certification from HRCI.

Crisis Prevention Intervention (CPI) certification completed in February 2025.

Undergraduate coursework in Business Administration and Human Resource Management.

Undergraduate coursework in Business Administration and Human Resource Management.