Jacintha Chioma

I’m a customer-focused professional with experience across customer service, virtual assistance, and English-teaching support. I build strong client rapport, respond professionally, and keep service quality high in fast-paced environments.

At Chicken Republic, I engaged customers to identify needs, provided product recommendations, and helped sustain consistently high satisfaction. I also promoted products with targeted sales strategies, contributing to a 15% increase in monthly sales, while supporting efficient store operations through clear communication and teamwork.

Alongside that, I’ve worked as a Virtual Assistant managing emails, scheduling appointments, handling data entry, and responding to customer inquiries in a timely, professional way. I’ve also managed social media (posting, replying, and engaging with followers) and conducted online research to compile information for tasks—using tools like Google Docs, WhatsApp, and Microsoft Word.

While studying Public Administration, I delivered a customer service improvement project that improved service speed by 15%. I applied survey design, feedback analysis, and reporting to identify efficiency gaps and recommend actionable improvements—skills I now bring to every support and customer interaction role, including my current ESL Teaching Assistant work.