Eunice Oseni

I’m a Customer Service Representative with experience handling enquiries confidently and communicating clearly across phone, email, and in-person interactions. I’m reliable, patient, and detail focused, with a consistent habit of following through on tasks to support smooth day-to-day operations.

In my customer service roles, I responded to inquiries about products, orders, and deliveries, maintained detailed records of customer interactions and follow-up actions, and resolved complaints while maintaining a positive customer experience. At Kao Multibusiness Concept, I handled 30+ customer requests daily across phone calls, social media, and chats, recording and tracking cases to ensure no requests were missed.

I also bring teaching experience from Progress Schools, where I responded to 0–20 parents and students enquiries per week, explained information in simple terms, and resolved complaints calmly to help students feel heard and supported. I’m ready to contribute in structured customer support or administrative roles, bringing strong documentation habits and a practical approach to work.