Open to opportunities

Titilope Adeniyi

@titilopeadeniyi

Message

Remote customer service professional delivering empathetic, efficient support via phone, email, and live chat.

Nigeria

Message

What I'm looking for

I am seeking full-time remote customer support roles where I can deliver excellent written and verbal service, manage scheduling, and grow within a supportive, team-oriented company.

I am a customer service professional with experience across retail, hospitality, educational, and remote support environments, focused on resolving inquiries and maintaining strong customer relationships. I consistently deliver high levels of written and verbal customer communication, manage appointment scheduling, and keep accurate records to support smooth operations.

I have worked as a virtual customer service representative and in face-to-face roles where I handled complaints, processed transactions, promoted services, and supported teams. I am comfortable with common support platforms and remote-work tools, available full-time for international remote opportunities, and adept at multitasking across time zones.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Beauty Spa

Jan 2025 - Present (1 year 3 months)

Manage appointment bookings, respond to client inquiries, promote services and products, and maintain organized customer records to enhance client experience.

Appointments Customer Support Upselling Record keeping Microsoft Word Google Workspace Phone Support Complaint Resolution

Current

Virtual Customer Service Rep

Current

Freelance Remote Support

Jan 2024 - Present (2 years 3 months)

Provide email and live chat customer support, resolve account and order issues, and maintain accurate records to ensure high customer satisfaction.

Live Chat Support Email Support Zendesk Freshdesk Written Communication Record keeping Time Management

Customer Service Representative

Chitex Supermarket

Jan 2022 - Nov 2023 (1 year 10 months)

Assisted customers with product inquiries, processed transactions and returns, and maintained professional communication to improve satisfaction and support store operations.

Point of Sale Customer Relations Returns Processing Cash Handling Complaint Resolution Record keeping Team Collaboration

Waitress

Lush Dine Restaurant

Jan 2020 - Dec 2021 (1 year 11 months)

Delivered friendly dining service, managed orders efficiently, coordinated with kitchen staff, and resolved guest complaints to maintain service standards.

Customer Service Order Management Communication Complaint Resolution Multitasking Teamwork