Naomi Dandison
@naomidandison
I support banking customers, resolve account issues, and promote digital banking services.
NigeriaWhat I'm looking for
At Access Bank PLC, I support customers with account inquiries, transaction details, issue resolution, and account updates.
I help customers open and close accounts, identify suitable bank products, and adopt self-service options including ATMs, online banking, and mobile apps.
I also monitor and report suspicious transactions while ensuring compliance with banking regulations, policies, and procedures.
Previously, I handled customer transactions and cash reconciliation as an Ad-hoc Teller at United Bank for Africa, building on my Accounting Technology education.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Access Bank PLC
Jan 2024 - Present (2 years 8 months)
Respond promptly and professionally to customer inquiries, investigate and resolve issues, monitor fraudulent activities, and identify cross-sell opportunities. Ensure compliance with banking regulations and assist customers with account management.
Customer Service Officer (Intern)
Access Bank PLC
Mar 2023 - Dec 2023 (9 months)
Delivered qualitative services to customers, promoted bank products, built customer relationships, and managed existing accounts. Captured new accounts and promoted self-service banking functions.
Handled customer transactions including cheque cashing, deposits, withdrawals, transfers, and loan payments. Reconciled cash drawers, tracked transactional information, and provided high-level customer service.
Education
Degrees, certifications, and relevant coursework
Imo State Polytechnic, Owerri
HND, Accounting Technology
2014 - 2019
Grade: Distinction
Earned OND with Upper Credit and HND with Distinction in Accounting Technology. Project work focused on the effects of debt financing on the performance of quoted manufacturing companies using analysis of variance.
Dora Chinyere Nwankiti Juniorate Inyishi
WASSCE, General Studies
2007 - 2013
Completed West Africa Senior Secondary School Certificate Examination (WASSCE).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Naomi?
You can contact Naomi and 90k+ other talented remote workers on Himalayas.
Message NaomiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
