JNJabbar Nisar
@jabbarnisar
Experienced manager focused on customer service and business success.
United KingdomWhat I'm looking for
I am an experienced manager dedicated to self-improvement and exceptional customer service. My ability to thrive in challenging situations has allowed me to build strong relationships and deliver positive customer experiences. I strive to foster a productive and collaborative atmosphere while driving business success.
In my role as a Customer Operations Assistant at Teleperformance, I managed up to 80 active Universal Credit cases, ensuring quick assessments with a high degree of accuracy. My experience as a manager in a family business taught me the importance of balancing operational responsibilities with personal commitments, where I implemented automation strategies to empower my team. I have also worked in customer service roles, assisting students with financial inquiries and managing cases in Salesforce.
Experience
Work history, roles, and key accomplishments
Customer Operations Assistant
Teleperformance
Sep 2024 - Jul 2025 (10 months)
Carried out thorough evaluations of Universal Credit applications to verify the eligibility of claimants and their compliance to rules. Interviewed claimants to gather important information and explain any inconsistencies in their claims.
Manager
Family Business
Nov 2023 - Jul 2024 (8 months)
Maintained a delicate balance between managing the store and fulfilling family obligations during a challenging transitional period. Implemented automation strategies to streamline business processes and empower staff to operate independently when needed.
Customer Service
Teleperformance, Student Finance England
May 2023 - Oct 2023 (5 months)
Assisted students with inquiries related to financial aid, loans, grants, and other financial matters. Managed time and prioritized tasks to meet service level agreements and response times.
Outbound Fundraiser
Muslim Hands
Feb 2021 - Feb 2022 (1 year)
Achieved a target of £250 per shift in donations for charitable campaigns. Collected card payments over the phone and recorded donations/data on spreadsheets.
Security Relief Officer
CIS Security
Dec 2022 - Present (2 years 7 months)
Worked at prestigious buildings like 78 St James
Street and The Minister Building, carrying out internal and external patrols. Operated in fast-paced environments and welcomed guests for events.
Education
Degrees, certifications, and relevant coursework
Unknown School
GCSE, General Studies
Grade: 7 A-C
Achieved 7 A-C grades in GCSEs, including core subjects such as Mathematics and English. This foundational education provided a strong academic base.
Unknown College
Extended Diploma, Applied Science
Completed a BTEC Level 3 Extended Diploma in Applied Science. This program developed practical scientific skills and theoretical knowledge.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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