SBSafwan B
@safwanb
Enthusiastic graduate with experience in facilities management and customer service.
United KingdomWhat I'm looking for
I am a dedicated and adaptable professional with a strong background in facilities management and customer service. My journey began with a Higher National Diploma in Construction Project Management, which laid the foundation for my career. Over the years, I have honed my skills in various roles, including account development and project coordination for charities, where I managed significant aid distribution projects. My experience has equipped me with excellent communication skills and the ability to work effectively with diverse teams and stakeholders.
Throughout my career, I have demonstrated a commitment to delivering quality service and support to clients and colleagues alike. My role at the Department for Work and Pensions involved managing complex cases and providing essential guidance to claimants, ensuring their needs were met with empathy and efficiency. I take pride in my ability to build strong relationships, whether with sponsors in the charity sector or with customers in a retail environment. My passion for community service drives me to continually seek opportunities to make a positive impact.
Experience
Work history, roles, and key accomplishments
Project Co-ordinator
Ummah Welfare Trust
Apr 2014 - Jan 2016 (1 year 9 months)
Coordinated major charity projects including orphan sponsorship and water aid. Managed project finances, maintained sponsor communications, and ensured compliance with charity regulations.
Sales and Marketing Assistant
Ummah Welfare Trust (Charity Shop)
Jan 2014 - Mar 2015 (1 year 2 months)
Provided exceptional customer service in a charity shop, actively selling products and promoting the charity's work. Managed stock levels and maintained records of sales and donations.
Contract Administrator
Balfour Beatty Workplace
Nov 2012 - Jun 2013 (7 months)
Ensured financial completion of works, provided statistical reports, and managed invoicing and billing processes. Liaised with subcontractors and maintained accurate records.
Facilities Planner
Balfour Beatty Workplace
May 2011 - Nov 2012 (1 year 6 months)
Planned and coordinated maintenance work for high-profile contracts. Developed relationships with stakeholders and ensured timely completion of jobs.
Account Developer
Department for Work and Pensions
Jan 2016 - Present (9 years 5 months)
Responsible for assisting claimants in creating and maintaining their universal credit claims. Provided quality service by understanding the claimant journey and managing cases through various stages, ensuring timely and accurate actions.
Customer Service Supervisor
E-ON.UK
Jul 2005 - Dec 2010 (5 years 5 months)
Supervised customer service operations, ensuring high-quality interactions with customers. Assisted vulnerable customers with account management and implemented departmental changes.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Central Lancashire
Higher National Diploma, Construction Project Management
2005 - 2009
Studied for a Higher National Diploma in Construction Project Management, accredited by the Chartered Institute of Builders. Modules included Project Management, Construction Law, Estimating and Tendering, Quantity Surveying, Construction Technology, Resource Planning, and Facilities Management.
Bolton Sixth Form College
A-levels, Science
2003 - 2005
Grade: C-C
Completed Dual Award A-levels in AVCE Science, achieving grades C-C.
Hayward School
GCSEs, General Education
1998 - 2003
Achieved 6 GCSEs including Maths, Dual Award Science, English, ICT, and Graphic Design.
Availability
Location
United KingdomAuthorized to work in
Job categories
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