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Izabela mwamalekela

@izabelamwamalekela

Customer Care Representative at Multichoice Limited Tanzania, resolving customer issues and improving support processes.

Tanzania

Message

What I'm looking for

I aim to leverage my skills to drive success, improve service quality, and support organizational goals through strategic planning and a customer-focused approach.

At Multichoice Limited Tanzania, I resolve customer questions, concerns, and complaints, and follow up to ensure issues are addressed. I also help streamline support processes to improve response times and service quality.

As a Relation Officer at CRDB Bank and Jubilee Allianz General Insurance, I developed marketing strategies using customer data and tailored sales pitches. At Jubilee Allianz General Insurance, I achieved an approximately 2 million sales increase over one week.

At Unconditional love foundation [NGOs], I managed project budgets and prepared reports using community data. Through my work with Tanzania media women association(TAMWA), I advocated for women’s and children’s rights and supported awareness-raising campaigns.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Multichoice Limited Tanzania

Mar 2024 - Present (2 years 7 months)

Resolving customer issues with accuracy and efficiency, acting as a liaison between customers and the company. Enhancing customer satisfaction through proactive assistance and follow-up.

Customer Service Problem Solving Communication Skills Relationship Management Product Knowledge

Relation Officer

CRDB Bank and Jubilee Allianz General Insurance

Mar 2023 - Mar 2024 (1 year)

Achieved a sales increase of approximately 2 million over one week at Jubilee Allianz General Insurance. Designed effective marketing strategies within the bank, leveraging customer data to analyze market potential and address customer pain points.

Sales Marketing Strategy Customer Relationship Management Data Analysis Cold Calling Insurance products

Relation Officer

Unconditional Love Foundation

Jan 2023 - Sep 2023 (8 months)

Organized shareholders meetings to bring together all stakeholders involved with various projects, facilitated effective communication and collaboration. Managed budgets for an average of five projects annually, ensuring financial efficiency and accountability.

Project Management Budgeting Stakeholder Engagement Data Collection Reporting Administrative Support

Volunteer

Tanzania Media Women Association

Aug 2022 - Dec 2022 (4 months)

Spearheaded a successful charity event in rural areas in collaboration with TAMWA. Advocated for women's and children's rights by conducting awareness-raising activities aimed at cultural, policy, and legal changes through the use of media.

Advocacy Event Planning Project Planning Media Communication Skills