Looking for a job

Joyce Msuya

@joycemsuya

International Relations graduate with customer service, administrative and data management experience, seeking remote opportunities.

Tanzania

Message

What I'm looking for

I am looking for flexible, part-time remote opportunities in customer support, virtual assistance, administration, data entry, documentation, and AI-related projects. I am available for approximately 2 hours in the evening and I am open to learning new skills and working with international teams.

I am a dedicated and results-oriented Bachelor of Arts in International Relations graduate from the University of Dodoma. I have practical experience in customer service, call center operations, administrative support, data collection and analysis, documentation, records management, and stakeholder engagement. I worked as a Call Center Agent/Customer Service Representative at TANESCO, where I handled customer inquiries and complaints, documented service requests, maintained accurate records, and followed up on reported issues. I also gained administrative experience during my field practice at Ubungo Municipal Council, supporting documentation, data collection, report preparation, filing, and communication with stakeholders. I am fluent in English and Swahili, professional, reliable, detail-oriented, and eager to learn. I am particularly interested in remote opportunities in customer support, virtual assistance, data entry, administration, documentation, and AI-related projects.

Experience

Work history, roles, and key accomplishments

Customer care Agent

TANESCO

Feb 2026 - Aug 2026 (6 months)

Handled customer calls, inquiries, and complaints regarding electricity services. Provided accurate information, documented customer complaints and service requests, maintained customer records, escalated issues when necessary, and supported timely resolution of customer concerns.

Gmail Documentation Data Entry Microsoft Office Microsoft Word Communication Skills Customer Service

Administrative Assistant

UBUNGO MUNICIPAL COUNCIL

Jul 2024 - Sep 2024 (2 months)

Supported administrative activities including data collection, record keeping, report preparation, filing and documentation. Assisted with official correspondence and administrative tasks, maintained accurate records, and supported day-to-day office operations.

Documentation Data Entry Records Management Microsoft Word Administrative Assistant

Education

Degrees, certifications, and relevant coursework

University of Dodoma

Bachelor of arts in International Relations, International Relations

2022 - 2025

Grade: 3.4

Completed a Bachelor of Arts in International Relations, developing skills in research, communication, analysis, administration, documentation, and understanding of international and public affairs.