Aikasia Kowero

I am focused, goal-oriented, and highly motivated with experience in the banking sector and a strong drive to contribute to team success through hard work, attention to detail, and excellent organizational skills. I bring knowledge from over 5 years working with a prominent bank, with a clear understanding of tasks and training.

As a Relationship Manager (Diaspora Banking) at NMB Bank PLC, I administer diaspora processes across contact center, portal requests, and branches. I source clients to cross-sell bank solutions, support diaspora clients on digital channels (NMB Mkononi, NMB Direct and Cards), coordinate webinar and Zoom sessions, manage customer complaints through NMB cure, and ensure closure as per FCPR. I also monitor deposit and mortgage pipeline, grow the mortgage and secured loans asset book, and conduct market intelligence across Global Markets to develop tactical sales campaigns.

Previously, as an Assistant Relationship Manager (Business Banking), I prepared periodic reports on MSME loan portfolio quality and compliance to post approval credit conditions, supported credit documentation validity, and coordinated with Credit Administration and Legal. Earlier, I served as a Customer Experience Officer where I handled inquiries, ensured complaints were logged into the NMBCURE Tool with follow-up, cross-sold and upsold products, and used systems such as BI, FLEXCUBE, and ESB to evaluate solutions and manage service recovery. I started as a Customer Service Executive at PCCI Under MIC Tanzania (tigo), strengthening my customer care approach through KPI/SLA performance, transaction reversal, and account support using telepin, smap, and websmap.