Reshma Laxman
@reshmalaxman
Customer-focused customer service professional skilled in CRM, conflict resolution, and digital marketing support.
What I'm looking for
I am a customer-focused service professional with hands-on experience managing high volumes of inbound calls, resolving complaints, and building trust through clear, empathetic communication. I consistently maintain accurate account records and follow through on inquiries to ensure timely resolutions.
I have supported digital marketing activities, contributed to marketing plan goals, and worked closely with sales teams to translate business objectives into practical marketing strategies. I bring experience with email campaigns, social media content sharing, and basic SEO improvement efforts.
My background spans customer care, cashiering, and in-store sales where I promoted customer satisfaction, escalated issues appropriately, and supported business development. I seek roles where I can apply strong interpersonal skills, CRM knowledge, and multitasking ability to improve customer experience and support company goals.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
Parimatch Company
Nov 2022 - Jan 2024 (1 year 2 months)
Delivered fast, friendly customer support for inbound inquiries and complaints, maintained accurate account records, de-escalated issues, and built trust to improve retention and resolution times.
Provided customer relations and in-store support, delivered basic software introductions and technical assistance for Microsoft Office products, and supported business development and issue resolution.
Cashier / Sales Associate
GSM Mall
Managed transactions, promoted promotions and pricing accuracy, resolved customer complaints, tracked orders, and developed customer relationships to drive repeat business.
Education
Degrees, certifications, and relevant coursework
Kafulusu Secondary School
Secondary School Certificate, General Secondary Education
2017 - 2018
Attended secondary school at Kafulusu Secondary School from July 2017 to December 2018.
Kilomeni Girls Secondary School
Secondary School Certificate, General Secondary Education
2015 - 2017
Attended secondary school at Kilomeni Girls Secondary School from January 2015 to December 2017.
Olympio Primary School
Primary School Certificate, Primary Education
2009 - 2014
Completed primary education at Olympio Primary School from January 2009 to December 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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