Emanuela Nyingo

Performed online sales activities to achieve company sales objectives. Identified and contacted potential customers, maintained customer database, and provided excellent services to ensure customer satisfaction.

Built Sarafu business by identifying and selling prospects, maintaining customer relationships, and training customers on the Sarafu application. Created brand awareness and prepared daily performance reports.

Developed and delivered annual business plans through collaboration with key customers. Proposed and executed promotional plans, managed accruals and promotional spend, and prepared daily, weekly, and customer interaction reports.

Managed customer calls, informed customers of deals and promotions, and resolved service problems by clarifying complaints and determining the best solutions. Compiled reports on overall customer satisfaction.

Bachelor of Social Work degree from the Institute of Social Work, Dar es Salaam, from 2008 to 2011.

Advanced Certificate of Secondary Education from Songea Girl's Secondary School, Songea, from 2006 to 2008.

Certificate of Secondary School Education from Songea Muslim Secondary School, Songea, from 2002 to 2005.

Certificate of Primary Education from Misufini Primary School, Songea, from 1995 to 2001.