Open to opportunities

Doris Masoy

@dorismasoy

Message

I deliver community programmes and responsive customer support that strengthen beneficiary outcomes and trust.

Tanzania

Message

What I'm looking for

I'm looking for a role where I can coordinate community or child-focused programmes, support clients and beneficiaries, strengthen stakeholder relationships, and deliver accurate data, reporting, safeguarding, and high-quality service.

At Hand in Hand Eastern Africa, I supported donor-funded livelihood, youth empowerment, and community development programmes reaching more than 3,000 beneficiaries. I managed registration, profiling, case documentation, verification visits, follow-up, and confidential programme records.

I worked with children, youth, caregivers, schools, local authorities, and community leaders to promote inclusion, safeguarding, accountability, and community ownership. I also supported MEL through KoboToolbox reporting, data verification, beneficiary tracking, and activity, donor, and case reporting.

Earlier, I provided front-line customer support at Tanzania Telecommunications Corporation, resolving enquiries and service issues while maintaining accurate customer records. I also supported stakeholder engagement, CSR initiatives, media monitoring, and communications activities at Acacia Mining PLC.

Experience

Work history, roles, and key accomplishments

Program Officer

Hand in Hand Eastern Africa

Nov 2017 - Nov 2024 (7 years)

Supported planning and implementation of programme activities, mobilised over 3,000 beneficiaries, managed registration and case documentation, and facilitated community trainings and MEL activities.