TATasha Anderson
@tashaanderson
Dedicated client support agent with strong leadership and communication skills.
CanadaWhat I'm looking for
As a dedicated Client Support Centre Agent at Immigration, Refugees, & Citizenship Canada, I excelled in managing high call volumes while ensuring the highest standards of service. My ability to handle over 400 calls biweekly in my first six months demonstrates my commitment to efficiency and client satisfaction. I am proficient in utilizing the Global Case Management Database to maintain accurate records and provide clients with essential information regarding their applications.
Previously, I worked as a Payment Services Officer at Employment & Social Development Canada, where I resolved complex application issues and communicated critical decisions to clients. My experience in managing sensitive information and conducting thorough fact-finding has equipped me with the skills necessary to navigate challenging situations with empathy and clarity. I take pride in my ability to lead teams and create operational efficiencies, as evidenced by my work at the Ministry of Public Safety & Solicitor General, where I developed operational manuals and managed sensitive data.
Experience
Work history, roles, and key accomplishments
Client Support Centre Agent
Immigration, Refugees, & Citizenship Canada
Jan 2023 - May 2024 (1 year 4 months)
Achieved the highest standard, "succeeded+", in call handling time and averaged 400 calls bi-weekly in the first 6 months. Responsible for examining documentation and verifying information provided by clients. Delivered program-specific information on IRCC programs, researched and explained relevant legislation, procedures, and processes.
Payment Services Officer
Employment & Social Development Canada
Aug 2022 - Jan 2023 (5 months)
Communicated decisions, resolved application problems, and determined benefit estimates and calculations. Maintained accurate record-keeping using Employment Insurance's financial database, confirming and updating information veracity. Conducted fact-finding, gathered missing information, clarified discrepancies, and made decisions in compliance with government legislation.
Supervisor, Protection Order Registry
Ministry of Public Safety & Solicitor General - BC Public Se
May 2020 - Nov 2020 (6 months)
Highly praised for creating operational manuals within the first 3 months of employment and managed data for highly sensitive information in the POR database. Managed accurate record-keeping in the POR database by reviewing and correcting data entry. Provided project management support for the POR Review Project, preparing briefing notes and conducting research.
Operations Officer
Ministry of Advanced Education, Skills, & Training - BC Publ
May 2019 - May 2020 (1 year)
Entrusted to create job aids, solely manage operations policies, and team schedules within the first 3 months of employment. Succeeded in daily data-entry of hundreds of datasets of highly sensitive information into financial and filing databases. Managed all aspects of student filing records, including creation, destruction, retention, and retrieval.
Coordinator of Volunteers
Haven Society - Anti-Violence Organization & Women’s Shelter
Jun 2018 - Apr 2019 (10 months)
Researched and developed a brand new anti-violence program and recruited twenty volunteers within the first three months. Managed physical and digital records for stakeholders and over 600 volunteers. Strengthened anti-violence education for volunteers and staff, and taught volunteer and staff courses.
Facility Programmer
City of Edmonton - Citizen Services
Jun 2016 - May 2018 (1 year 11 months)
Managed inventory of office supplies and equipment for two recreational facilities using SAP software. Managed records for staff files by updating, securely sending, and transferring physical files and digital profiles in payroll. Supervised a team of 29 people, maintaining their schedules, payroll, assessments, and yearly reviews.
Education
Degrees, certifications, and relevant coursework
UAUniversity of Alberta
Bachelor of Arts, Gender Studies and Theatre
Studied Gender Studies and Theatre. Gained a comprehensive understanding of social and cultural dynamics.
Availability
Location
CanadaAuthorized to work in
Job categories
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