Open to opportunities

Haydon Edgar

@haydonedgar

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Enthusiastic customer service professional with extensive problem resolution experience.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am an enthusiastic customer service professional with extensive experience in delivering exceptional support across various industries. My background includes handling complex customer inquiries and fostering a positive customer experience. I am dedicated to continuous improvement and adhere strictly to company policies, ensuring that every interaction is handled with care and professionalism.

During my time as a Customer Service Advisor at Domestic & General Group, I consistently achieved call-driven targets, including maintaining an average handle time of 140 seconds or less and a customer satisfaction score of 80%. My role involved collaborating with clients like Scottish Power and EDF, where I facilitated services and resolved complaints effectively. I also took on additional responsibilities, such as supporting colleagues and conducting call listening sessions to enhance team performance.

Prior to this, I worked as a Crew Trainer at McDonald's, where I honed my communication and teamwork skills, and as an IT Technician Apprentice, where I maintained and repaired IT systems while providing training to staff. I am now focused on returning to the workforce with renewed energy and a commitment to delivering outstanding customer service.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Domestic & General Group

Jan 2022 - Present (3 years 5 months)

Delivered high-quality customer service by booking repairs, setting up plans, and managing complaints. Collaborated with clients like Scottish Power and EDF on heating plans and facilitated white goods services.

Customer Service Customer Collaboration

Crew Trainer / Customer Care

McDonald's

Sep 2018 - Present (6 years 9 months)

Enhanced team working skills through daily customer interactions, improving communication and suggestive selling abilities. Handled cash transactions with accuracy, maintaining a record of no cash register shortages.

Teamwork Communication Customer Care

IT Technician Apprentice

Hemphill Hall Primary School

Nov 2017 - Present (7 years 7 months)

Maintained and repaired the school's IT systems, including laptops and software, while implementing new systems and providing training to staff. Managed user profiles using Windows Server 2012 and Active Directory, ensuring compliance with updated GDPR regulations.

Software Implementation Staff Training Windows Server Active Directory GDPR Compliance Help Desk Support

Education

Degrees, certifications, and relevant coursework

Unknown

GCSE, Multiple Subjects

Grade: Mathematics Data Handling - Grade C, Mathematics Qualifications Financial Calculations - Grade A*, Mathematics Qualifications Data Handling - Grade C, English Language - Grade C, English Literature - Grade C, Additional Science B - Grade B, Additional Science B - Grade A

Achieved strong grades in core subjects including Mathematics, English Language, and English Literature. Demonstrated proficiency in data handling and financial calculations.

Unknown

Level 1/2 Certificate, Information Technology and Mathematics

Grade: BCS Level 2 ECDL Certificate in IT - Distinction*, Level 1/2 Certificate Further Mathematics - Grade C, Level 1 ICT Functional Skills - Pass

Obtained a Distinction* in the BCS Level 2 ECDL Certificate in IT, showcasing strong IT proficiency. Also completed a Level 1/2 Certificate in Further Mathematics and Level 1 ICT Functional Skills.

Unknown

Level 2 Diploma, ICT Professional Competence

Grade: Pass

Successfully completed the Level 2 Diploma in ICT Professional Competence, demonstrating practical skills in IT. This qualification enhanced my ability to manage and maintain IT systems.