Ivy Perez
@ivyperez
Customer service representative dedicated to enhancing communication skills.
What I'm looking for
I am Ivy C. Perez, a dedicated customer service representative with a strong commitment to enhancing communication and customer service skills. My experience at Teleperformance has equipped me with the ability to manage information flow effectively, coordinate tasks, and facilitate seamless communication within teams. I pride myself on my dependability and accountability, ensuring that I meet the expectations of my role while maintaining a focus on online safety and adherence to platform rules.
Currently pursuing a Bachelor of Science in Office Administration, I am eager to further develop my skills and contribute positively to an organization. My technical skills include proficiency in Microsoft Office applications and a solid understanding of contact center operations. I am passionate about providing exceptional customer service and am always looking for opportunities to grow and learn in my career.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Aug 2020 - Mar 2025 (4 years 7 months)
Managed information flow and coordinated tasks to facilitate communication within teams. Ensured adherence to platform rules and maintained professionalism while handling sensitive content.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines (Open University System)
Bachelor of Science, Office Administration
2022 -
Currently pursuing a Bachelor of Science in Office Administration.
Dr. Filemon C. Aguilar Information Technology Training Institute
Training Certificate, Information Technology
2015 - 2016
Completed a two-year Training Certificate in Information Technology with a major in Computer System, Programming, and Contact Services.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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