Wil Jay Padilla
@wiljaypadilla
Customer service professional skilled in communication, problem-solving, and delivering exceptional client experiences.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with experience supporting customers at major BPO employers including Amazon, Wipro, and TDCX. I bring strong communication, adaptability, and time-management skills to fast-paced contact center environments.
Throughout my roles as a Customer Service Associate, I demonstrated the ability to work under pressure, make timely decisions, and remain self-motivated while meeting performance expectations. I am computer literate and consistently focused on improving customer satisfaction.
I am passionate about challenges, innovation, and collaborating with teams and communities to achieve service excellence. I seek opportunities where I can apply my strengths and continue growing professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
TDCX
Apr 2024 - Sep 2025 (1 year 5 months)
Worked as a Customer Service Associate from April 2024 to September 2025, managing customer interactions and supporting service delivery targets.
WIServed as a Customer Service Associate from February 25, 2022 to January 2023, handling client communications and contributing to team performance and compliance.
AMProvided customer support operations at Amazon Cebu from October to December 2021, handling inquiries and resolving issues to maintain service quality.
Education
Degrees, certifications, and relevant coursework
CUCebu Technological University
Bachelor of Science in Industrial Technology, Industrial Technology
Bachelor of Science in Industrial Technology studied at Cebu Technological University; coursework focused on applied technical and industrial skills.
Little Flower School Inc.
High School Diploma, Secondary Education
Completed secondary education at Little Flower School Inc. in Dumanjug, Cebu.
Dumanjug Elementary School
Elementary School Diploma, Primary Education
Completed primary education at Dumanjug Elementary School in Dumanjug, Cebu.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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