Iván Taiel Gonzalez

Sole on-site IT contact for ≈300 Buenos Aires employees, with Tier 1-3 remote support ownership across the AMER region. Beyond day-to-day support, the role covers endpoint fleet management, corporate SaaS administration, and building internal tools that automate the repetitive parts of IT operations.

Manage 1,000+ endpoints (macOS and Windows) via Jamf Pro and Microsoft Intune, covering enrollmen

Part of a global team providing support to 4,000+ employees across all time zones. Internal user assistance via ticketing system, email, Slack, and video calls.

Full administration of: Slack, Atlassian, Google Workspace, Google Cloud Platform (GCP), Microsoft 365, Adobe Creative Cloud, ChatGPT, Okta IdP, Jamf/Intune (MDM), Keeper (password manager), Figma, Miro, and dozens of other tools.

Govern

Key player in helping the company achieve ISO27001, 9001 and Cyber Essentials Plus certifications.

Documented over 50 internal processes for the company and unified them into Information Security and Quality Management Systems. Additionally, represented the company in the external audits perform the certification body. The result was a successful accreditation without delay.

AI Training – set u

Maintenance and installation of office and production PCs, peripherals and networks, CCTV and access control systems, and professional audiovisual equipment.

Troubleshooting of all types of technical issues, both on-site and remotely via AnyDesk.

Management of 40+ production PCs in Active Directory.

Installation and backup of operating systems, creation and management of employee user accounts.

Used IMS (inventory management system) software for daily operations - Fierro

Managed inventory, scheduled deliveries, and uploaded documents and receipts for 10 branches across the country.

Developed small scripts and Excel macros to automate data entry operations.
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Attending lectures and labs on programming fundamentals, focusing on languages such as Python and C.

Participating in introductory courses on data structures and algorithms to understand the principles of efficient data manipulation and problem-solving.

Engaging in coursework on computer systems, gaining insights into hardware components, operating systems, and networking basics.

Collaborating

Learnt how to build a PC from scratch.

Windows installation, configuring and troubleshooting.

Desktop PC and laptop cleanup, maintenance and upgrade.

Identification and replacement of defective parts and software.

Setup of local networks and RJ45 cable making.

Study of computer hardware history.
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