AMAgustín Moreno
@agustnmoreno
IT support leader driving endpoint security, automation, and SLA-driven operational improvements.
ArgentinaWhat I'm looking for
I am an IT support professional with hands-on experience in endpoint management, incident resolution, and technical process optimization across fast-paced environments. I currently lead LATAM IT support and support hundreds of users while improving SLA compliance and knowledge standardization.
My background spans support leadership, large-scale legacy code maintenance, and automation — I developed extensive Visual Basic 6 systems, automated operational tasks with Python saving over 20 hours weekly, and manage large MySQL databases. I implement security controls (MFA, EDR) and tools like NinjaOne, SentinelOne, Intune, Azure, and ServiceNow to strengthen reliability and reduce unauthorized access.
I bring a solution-oriented mindset, strong ownership, and cross-functional collaboration skills, mentoring teams and building knowledge bases and automated workflows that cut resolution times and virtually eliminate SLA breaches.
Experience
Work history, roles, and key accomplishments
Team Lead IT Support LATAM
Bitfarms
Feb 2025 - Present (1 year)
Lead LATAM IT support operations, providing technical support to 100+ users regionally and cross-regionally for 250+ users in North America; implemented SLA/FCR/CSAT metrics and automated alerting to nearly eliminate SLA breaches.
Co-Director / Game Developer
Imperium AO
Jan 2021 - Present (5 years 1 month)
Drive strategic product decisions using player behavior and in-game metrics; developed and maintained a large Visual Basic 6 client/server codebase (280,000+ lines) and automated operations with Python to save 20+ hours/week.
IT Support Analyst
Baufest
May 2024 - Feb 2025 (9 months)
Provided Level 1–2 technical support for enterprise clients, resolved incidents via ServiceNow and Datadog, and administered users/devices in Azure/Microsoft 365 while reducing recurring issues through standardization and documentation.
IT Support Technician
Aeropuertos Argentina
Jun 2023 - May 2024 (11 months)
Delivered on-site 24/7 IT support in an airport environment, managing user/device setups, printers and operational systems to minimize downtime and maintain mission-critical continuity.
Education
Degrees, certifications, and relevant coursework
UNUniversidad Tecnológica Nacional
Technical Degree in Programming, Programming
Completed a technical university degree in programming at Universidad Tecnológica Nacional, finishing in March 2024.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
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