Ivie Anon

I’m a customer-focused Operations & Client Relations professional with 5+ years of experience delivering high-quality service in corporate and customer-facing environments. I bring a proven ability to manage client relationships, handle enquiries efficiently, and provide seamless support across phone, email, and in-person channels while staying responsive and professional.

In my current role as Operations & Client Relations Lead at Ofure Global International Services (2022–Present), I manage day-to-day operations as a key point of contact for clients and stakeholders. I coordinate communications between internal teams and external partners, maintain structured CRM systems, prepare reports and insights to improve customer experience and operational efficiency, and proactively follow up to strengthen relationships—helping improve communication systems and response time.

Alongside this, I’m delivering high-quality customer support at Giwa Gardens Water Park (2025–Present) across phone, email, social media, and in-person channels. I handle enquiries, complaints, service requests, and bookings/reservations while keeping accurate CRM records, building repeat-visit relationships, and supporting engagement campaigns, promotions, and events. Previously, as an Administrative Assistant (2021–2022), I supported leadership scheduling, internal communication, onboarding-style processes, and reporting; I’m also preparing for PMI certification through an in-progress Project Management Certification.