At Five Below, Inc., I resolved employee onboarding and HR system issues through Zendesk and Workday. I processed new-hire documentation, I-9 verification, E-Verify cases, and background checks, and updated Excel tracking reports and SOPs to improve documentation accuracy and process consistency.
At Mindful Behavioral Healthcare, I handled day-to-day HR operations and coordinated recruiting and onboarding. I also wrote and translated bilingual employee handbooks and policies, streamlined documentation and compliance processes, and prepared grant applications that secured approximately $600,000 in funding.

