Ivan Lutfi

I am a seasoned risk management and customer service professional with over 24 years of experience in the financial industry, particularly in fraud risk management and fintech operations. My expertise includes designing and implementing fraud detection and prevention strategies, managing teams, and driving performance.

Throughout my career, I have worked with various multinational companies, including Citibank, where I held several roles, including Fraud Risk Department, Acquisition Monitoring Head, and Early Detection Banking & Bankcard Head. I have also worked with startups, such as Koinworks and PT. CROWDE, as a Fraud Risk & Operation Advisor and Risk Advisor, respectively.

I possess a strong analytical mindset, with expertise in data analysis, and have a proven track record of reducing fraud losses and improving operational efficiency. I am also skilled in leadership, team management, and communication, with experience in developing and delivering training programs and fostering team growth and knowledge sharing.