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Nabilla AzzahraNA
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Nabilla Azzahra

@nabillaazzahra

Client Manager at PT Bank HSBC Indonesia supporting client onboarding and due diligence across banking sectors.

Indonesia
Message

At PT Bank HSBC Indonesia, I work on client onboarding activities across Banking Middle Office sites, supporting MNC, LLC, and Financial Institutional Group sectors. I work with Relationship Managers and Products Sales to assist with onboarding.

I also assist customers with corporate solutions and handle client due diligence and requests. Previously, as a KYC Analyst at PT Bank HSBC Indonesia, I reviewed documentation for due diligence and screened customers for financial crime risk, money laundering, and negative news.

At RABOBANK, I performed quality reviews of alerts processed by first- and second-level investigators and provided structured monthly coaching to help improve quality and reduce repetitive errors. At HSBC - Indonesia Main Office, I investigated and monitored anomalous transactions in line with the Global Standard.

At Tokopedia, I developed and implemented information security policies and procedures and designed workflows to support fraud risk detection, working with developers to improve the system and prevent loopholes. Earlier, at Citibank N/A, I assisted Relationship Managers with corporate clients, KYC documentation, and client banking needs.

Experience

Work history, roles, and key accomplishments

PI
Current

Client Onboarding Services

PT Bank HSBC Indonesia

Jan 2022 - Present (4 years 9 months)

Working on onboarding activities across Banking Middle Office sites, covering MNC, LLC, and Financial Institutional Group sectors. Collaborating with Relationship Managers and Product Sales to facilitate onboarding and assist clients with corporate solutions and due diligence requests.

PI

KYC Analyst

PT Bank HSBC Indonesia

Jan 2018 - Jan 2022 (4 years)

Checked documentation for due diligence requirements and conducted customer screening on financial crime risk, money laundering, and negative news. Identified and escalated compliance risks and issues, ensuring all risks were mitigated properly.

RA

AML - Quality Assurance

RABOBANK

Jan 2017 - Jan 2018 (1 year)

Performed quality reviews on alerts processed by first and second level investigators. Provided structured monthly coaching to improve quality and reduce repetitive errors.

HO

AML - Alert Analyst

HSBC - Indonesia Main Office

Jan 2015 - Jan 2017 (2 years)

Conducted proper investigation and monitoring of anomalous transactions, complying with the Global Standard. Stayed current with money laundering and terrorist financing behaviors, regulations, criminal typologies, and industry best practices.

CN

Commercial Banking ARM (Contract)

Citibank N/A

Jan 2014 - Jan 2015 (1 year)

Assisted Relationship Managers in maintaining medium-high corporate clients. Documented KYC for AML regulation and assisted clients with banking needs such as daily transactions, FX deals, LC opening, and drawdowns.

TO

Fraud Prevention Specialist

Tokopedia

Jan 2017 - Present (9 years 9 months)

Developed and implemented information security policies and procedures and card payment trends. Designed and established workflows to support fraud risk detection, working with developers to improve the system and prevent loopholes.

Education

Degrees, certifications, and relevant coursework

Universitas Trisakti logoUT

Universitas Trisakti

Bachelor of Economics, Economics

2010 - 2014

Grade: 3.05

Pursued a Bachelor of Economics degree, graduating with a GPA of 3.05.

Tech stack

Software and tools used professionally

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