Open to opportunities

Dedi Agung Pramono

@dediagungpramono

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Experienced Banking and Financial Services professional with AML expertise.

Indonesia

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What I'm looking for

I am looking for a role that values compliance, offers growth opportunities, and fosters a collaborative culture.

I am an experienced Banking and Financial Services professional with over 11 years of expertise in Customer Service, Customer Resolution, and Anti-Money Laundering (AML). Currently, I serve as the Section Head of AML & CFT at Bank of India Indonesia, where I monitor customer transactions and ensure compliance with AML regulations. My commitment to financial integrity and regulatory compliance drives me to foster a culture of risk awareness within financial institutions.

Throughout my career, I have successfully designed and implemented AML training programs, developed automated systems for detecting suspicious transactions, and ensured accurate reporting to regulatory bodies. My strong communication skills enable me to engage effectively across all levels of an organization, and I am dedicated to upholding the highest standards of compliance excellence.

I am actively seeking new opportunities in AML, Compliance, KYC Specialist roles, and Customer Service Management, where I can leverage my extensive experience and contribute to the success of a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

AML & CFT Section Head

Current

PT Bank of India Indonesia Tbk

Dec 2024 - Present (7 months)

As the AML & CFT Section Head, responsible for designing and implementing training programs, developing automated systems for transaction monitoring, and ensuring compliance with AML regulations. Engaged in regulatory reporting and maintaining AML policies in alignment with local regulations.

AML CFT Regulatory Compliance Training Development Transaction Monitoring KYC Risk Management Communication Skills Microsoft Office Leadership

AML Onboarding Analyst

PT Wallex Teknologi Berkat

Dec 2022 - Nov 2024 (1 year 11 months)

Conducted onboarding processes ensuring compliance with global and local policies. Delivered training to new colleagues, enhanced onboarding guidelines, and collaborated with compliance and risk teams to mitigate onboarding risks.

Onboarding Compliance Training Risk Mitigation Documentation Communication Skills Project Management Data Analysis

Customer Service Officer

PT Bank CommonWealth Indonesia Tbk

Feb 2022 - Jun 2022 (4 months)

Managed customer complaints across multiple channels, ensuring resolution within SLA. Recorded root causes for accurate reporting and trained frontliners on complaint handling processes.

Customer Service Complaint Handling SLA Management Training Data Reporting Communication Skills Problem Solving Team Collaboration Customer Engagement

Sr Service Advisory

PT Bank OCBC NISP Tbk

Dec 2019 - Jan 2022 (2 years 1 month)

Led a branch team to ensure efficient daily operations, compliance with KYC and AML regulations, and achievement of sales KPIs. Collaborated with business teams to enhance service delivery and customer satisfaction.

Team Leadership KYC AML Sales Strategy Customer Service Compliance Training Communication Skills

Marketing Support Specialist

PT Bank Central Asia Tbk

Dec 2016 - Jul 2019 (2 years 7 months)

Provided guidance to customer service teams and achieved business targets for new accounts. Participated in quality assurance and contributed to the success of the Indonesia Contact Center Award competition.

Marketing Support Customer Service Communication Skills Team Collaboration Training Reporting Problem Solving Presentation Skills

Customer Service Officer Intern

PT Bank Central Asia Tbk

Nov 2013 - Nov 2016 (2 years 11 months)

Provided information on banking products, ensured compliance during transactions, and developed customer relationships. Participated in company events and prepared reports for auditing purposes.