Open to opportunities

Jane Tjahjadi

@janetjahjadi

Message

I strengthen governance, risk controls, sales quality, and customer outcomes.

Indonesia

Message

I've led business quality governance for AIA Financial's bancassurance and partnership distribution portfolio, covering quality controls, persistency, customer outcomes, and sales conduct for around 1,500 sales forces. I reduced Cancel Freelook Rate, Submission Loss Rate, and Customer Complaint Rate by 40% within two years while leading a team of four.

Across HSBC Indonesia, CIMB Niaga, BTPN, and Ernst & Young, I've delivered risk-based audits, governance reporting, regulatory compliance reviews, and data-driven monitoring across banking, insurance, treasury, wealth, and digital banking. I bring 14+ years of experience turning control gaps and operational risks into practical recommendations for senior executives and Board-level stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Head of Business Quality-Partnership Distribution

Current

PT AIA Financial

Jul 2024 - Present (2 years 1 month)

Led sales quality governance across bancassurance and partnership distribution portfolio, overseeing quality controls, persistency performance and customer outcome monitoring. Reduced Cancel Freelook Rate, Submission Loss Rate, and Customer Complaint Rate by 40% within the last 2 years.

Sales Quality Governance Risk Management Operational Controls Customer Outcomes Stakeholder Management Data Analytics

Global Banking & Market, Commercial Banking Audit

HSBC Indonesia

Feb 2021 - Jun 2024 (3 years 4 months)

Delivered risk-based audit and continuous monitoring across wholesale banking, strengthening governance & control environment. Identified control gaps & operational risks, providing actionable recommendations to senior management.

Risk Based Audit Monitoring Governance Control Environment

Wholesale, Risk and Treasury Audit

PT Bank CIMB Niaga Tbk

Sep 2017 - Feb 2021 (3 years 5 months)

Involved in projects related to Transaction Banking, Securities Services, Private Banking, Risk Management, Treasury, Cash Management. Delivered high quality audit reports & corrective action monitoring, strengthening governance framework.

Audit Risk Management Treasury Transaction Banking Securities Services Private Banking Data Analytics

e-Banking Auditor

PT Bank Tabungan Pensiunan Nasional Tbk

Apr 2015 - Aug 2017 (2 years 4 months)

Led digital banking audits & risk readiness assessment for Smart Digital Banking product launch. Assessed compliance with regulatory requirements from Financial Services Authority and Central Bank of Indonesia.

Digital Banking Audit Risk Assessment Regulatory Compliance AML Customer Experience

Audit and Assurance Associate

Ernst & Young

Aug 2012 - Jan 2015 (2 years 5 months)

Conducted financial & operational audits across multiple industries including banking, insurance, and investment management, ensuring regulatory & internal control compliance. Performed financial statement analysis & analytical reviews to detect material misstatements.

Financial Audit Operational Audits Internal Controls Regulatory Compliance Financial Statement Analysis