ivan carreño

My name is Iván Jesús Carreño Aguilera, and I am a dedicated professional with a strong background in technical support and team leadership. I have honed my skills in customer service and problem-solving while working in dynamic environments. My experience includes managing bilingual teams and ensuring high-quality service delivery across various platforms.

In my recent role as a Team Leader at Atento Brasil, I successfully managed customer interactions through social media channels, focusing on complaint resolution and technical support. I am passionate about developing my team's skills and driving performance to meet key performance indicators. My previous experience as a Senior Technical Support Analyst at Concentrix further solidified my expertise in B2B technical support, where I provided solutions for digital security software.