BUBernardo3aZ User
@bernardo3azuser
Technical Support Analyst with expertise in customer service and troubleshooting.
BrazilWhat I'm looking for
With over 5 years of experience in customer service and more than 3 years in technical support, I have honed my skills in providing exceptional customer experiences. Currently, I work as a Technical Support Analyst at PagBrasil, where I manage customer inquiries through various channels, troubleshoot technical issues, and develop knowledge base articles to enhance workflow efficiency.
Previously, I interned at SAP, where I contributed to system troubleshooting and maintained knowledge sharing practices. My experience in business development at ShareNest allowed me to engage potential clients across LATAM, providing tailored solutions to drive growth. I am passionate about leveraging my skills to improve product functionality and deliver outstanding service to clients.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
PagBrasil
Jul 2024 - Present (11 months)
Provide customer support through various channels, troubleshoot technical issues, and manage documentation. Develop knowledge base articles to enhance workflow efficiency and collaborate with teams to improve product functionality.
Support Engineer Intern
SAP
Jul 2022 - Jul 2024 (2 years)
Delivered customer support and resolved technical issues while contributing to system troubleshooting. Updated knowledge base articles to enhance team efficiency and participated in social responsibility initiatives.
Business Development
ShareNest
Oct 2021 - Jul 2022 (9 months)
Responsible for prospecting potential clients in LATAM and providing onboarding for new clients. Built relationships with decision-makers to deliver tailored business solutions.
Consulting Trainee
KA Consultoria e Capacitação
Jun 2021 - Oct 2021 (4 months)
Developed business plans for clients and managed client communications, including social media, to enhance brand visibility and engagement.
Marketing Intern
Grupo A
Aug 2020 - Jun 2021 (10 months)
Planned social media layouts, created mass messages, and administered events while providing live chat support during events.
Administration/Marketing Intern
LegalMap
Mar 2020 - Oct 2020 (7 months)
Managed social media, organized meetings, and maintained company archives to support administrative and marketing functions.
Mentor
Lends Club
Jul 2019 - Jul 2020 (11 months)
Provided exceptional customer service while managing store operations and hosted events to engage the community.
Education
Degrees, certifications, and relevant coursework
ESESPM
Bachelor of Business Administration, Business Administration
2017 - 2023
Awarded Best Business Plan in 2020.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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