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BU@bernardo3azuser
Technical Support Analyst with expertise in customer service and troubleshooting.
BrazilWith over 5 years of experience in customer service and more than 3 years in technical support, I have honed my skills in providing exceptional customer experiences. Currently, I work as a Technical Support Analyst at PagBrasil, where I manage customer inquiries through various channels, troubleshoot technical issues, and develop knowledge base articles to enhance workflow efficiency.
Previously, I interned at SAP, where I contributed to system troubleshooting and maintained knowledge sharing practices. My experience in business development at ShareNest allowed me to engage potential clients across LATAM, providing tailored solutions to drive growth. I am passionate about leveraging my skills to improve product functionality and deliver outstanding service to clients.
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Work history, roles, and key accomplishments
PagBrasil
Jul 2024 - Present (1 year 4 months)
Provide customer support through various channels, troubleshoot technical issues, and manage documentation. Develop knowledge base articles to enhance workflow efficiency and collaborate with teams to improve product functionality.
SAP
Jul 2022 - Jul 2024 (2 years)
Delivered customer support and resolved technical issues while contributing to system troubleshooting. Updated knowledge base articles to enhance team efficiency and participated in social responsibility initiatives.
ShareNest
Oct 2021 - Jul 2022 (9 months)
Responsible for prospecting potential clients in LATAM and providing onboarding for new clients. Built relationships with decision-makers to deliver tailored business solutions.
KA Consultoria e Capacitação
Jun 2021 - Oct 2021 (4 months)
Developed business plans for clients and managed client communications, including social media, to enhance brand visibility and engagement.
Grupo A
Aug 2020 - Jun 2021 (10 months)
Planned social media layouts, created mass messages, and administered events while providing live chat support during events.
LegalMap
Mar 2020 - Oct 2020 (7 months)
Managed social media, organized meetings, and maintained company archives to support administrative and marketing functions.
Lends Club
Jul 2019 - Jul 2020 (11 months)
Provided exceptional customer service while managing store operations and hosted events to engage the community.
Degrees, certifications, and relevant coursework
ESBachelor of Business Administration, Business Administration
2017 - 2023
Awarded Best Business Plan in 2020.
Software and tools used professionally
BrazilYou can contact Bernardo3aZ and 90k+ other talented remote workers on Himalayas.
Message Bernardo3aZYuri de Melo
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