TTTokyo Timm
@tokyotimm
I have experience in customer service, support, and ombudsman.
BrazilWhat I'm looking for
I am agile in performing my duties, capable of navigating through multiple platforms simultaneously, with fast typing and advanced/fluent knowledge of the English language, in both conversation and writing. I have a facility for learning, adapt very well to dynamic environments, and changes in processes.
Experience
Work history, roles, and key accomplishments
Independent Contractor
ModSquad
Jul 2024 - Feb 2024 (-1 years 7 months)
Delivered high-quality customer support through social media for a leading streaming music platform, resolving user inquiries and enhancing customer satisfaction.
Customer Support Representative
Concentrix
Jan 2022 - Oct 2023 (1 year 9 months)
Provided exceptional customer support via chat for financial products, assisting customers with account access and mobile app navigation. Utilized various tools to efficiently resolve inquiries and enhance user experience.
Education
Degrees, certifications, and relevant coursework
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo
High School Diploma, General Education
Activities and societies: Extracurricular courses in Administration: Fundamentals, Healthcare Personnel Management, and English.
Completed a High School Diploma with a focus on various subjects including administration and healthcare management.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
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