Rubens Silva
@rubenssilva
Customer Support Representative delivering clear, solution-focused chat and email support in remote environments.
BrazilWhat I'm looking for
I’m a Customer Support Representative with hands-on experience providing support via chat and email in fast-paced environments. I’m known for fast learning, attention to detail, and delivering consistent results while working remotely.
In my most recent role, I handled high-volume customer interactions (40–60 per day), using CRM/ticketing systems to track, prioritize, and resolve cases. I focus on professional, solution-focused communication, resolving most issues on first contact and minimizing escalations through strong problem solving and troubleshooting.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Inphonex
Apr 2010 - Mar 2025 (14 years 11 months)
Provided high-volume customer support via chat and email from a remote/Curitiba-based role, resolving most issues on first contact. Managed multiple simultaneous conversations and used CRM/ticketing systems to track, prioritize, and resolve cases.
Education
Degrees, certifications, and relevant coursework
Universidade Tuiuti
Aircraft Maintenance, Aircraft Maintenance
Completed an Aircraft Maintenance program at Universidade Tuiuti in Curitiba, Brazil.
Availability
Location
BrazilAuthorized to work in
Job categories
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