Felipe Costa

As a dedicated Computer Science student currently in my 7th semester, I have developed a strong foundation in technical support and information security. My experience as a Junior Technical Support Analyst at Renovaci Tecnologia has equipped me with the skills to manage Active Directory, provide user support, and oversee network management. I pride myself on delivering bilingual customer service and technical support, ensuring client satisfaction through clear communication and effective problem-solving.

Throughout my career, I have successfully reduced operational costs by implementing efficient technical support processes and automation solutions. My proactive approach has led to increased customer satisfaction and optimized response times. I have also gained valuable experience in hardware and software monitoring, VPN configuration, and ticket management software, which has further enhanced my ability to support users effectively.

With certifications in DevSecOps and Chief Security Officer from FIAP, along with a Technical Support Essentials certification from Google, I am committed to continuous learning and professional growth. I am eager to leverage my skills and knowledge in a challenging role that allows me to contribute to a dynamic team while furthering my career in the tech industry.