Felipe Costa
@felipecosta
Computer Science student with expertise in technical support and security.
What I'm looking for
As a dedicated Computer Science student currently in my 7th semester, I have developed a strong foundation in technical support and information security. My experience as a Junior Technical Support Analyst at Renovaci Tecnologia has equipped me with the skills to manage Active Directory, provide user support, and oversee network management. I pride myself on delivering bilingual customer service and technical support, ensuring client satisfaction through clear communication and effective problem-solving.
Throughout my career, I have successfully reduced operational costs by implementing efficient technical support processes and automation solutions. My proactive approach has led to increased customer satisfaction and optimized response times. I have also gained valuable experience in hardware and software monitoring, VPN configuration, and ticket management software, which has further enhanced my ability to support users effectively.
With certifications in DevSecOps and Chief Security Officer from FIAP, along with a Technical Support Essentials certification from Google, I am committed to continuous learning and professional growth. I am eager to leverage my skills and knowledge in a challenging role that allows me to contribute to a dynamic team while furthering my career in the tech industry.
Experience
Work history, roles, and key accomplishments
Junior Technical Support Analyst
Renovaci Tecnologia
Jan 2021 - Present (4 years 6 months)
Administered Active Directory, managed user support, and configured VPNs and networks. Monitored hardware/software, including firewalls and PABX systems, and provided bilingual technical support and customer service, resolving issues and ensuring client satisfaction.
Support and Infrastructure
Acnet Informática
Jan 2017 - Present (8 years 6 months)
Performed maintenance on computers and notebooks, including component replacement and formatting. Installed and configured software and system solutions, and provided personalized technical support to customers, including website creation.
Education
Degrees, certifications, and relevant coursework
Descomplica Faculdade
Bachelor's Degree, Computer Science
Currently pursuing a Bachelor's Degree in Computer Science. The curriculum covers various aspects of computer science, preparing for a career in technology.
E.E Vicente Leporace
High School Diploma, General Studies
Completed high school education, building a foundational knowledge base across various subjects. This period focused on general academic development.
Availability
Location
Authorized to work in
Job categories
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