Felipe CostaFC
Open to opportunities

Felipe Costa

@felipecosta

Computer Science student with expertise in technical support and security.

Brazil
Message

What I'm looking for

I am looking for a role that offers growth opportunities in technical support and information security.

As a dedicated Computer Science student currently in my 7th semester, I have developed a strong foundation in technical support and information security. My experience as a Junior Technical Support Analyst at Renovaci Tecnologia has equipped me with the skills to manage Active Directory, provide user support, and oversee network management. I pride myself on delivering bilingual customer service and technical support, ensuring client satisfaction through clear communication and effective problem-solving.

Throughout my career, I have successfully reduced operational costs by implementing efficient technical support processes and automation solutions. My proactive approach has led to increased customer satisfaction and optimized response times. I have also gained valuable experience in hardware and software monitoring, VPN configuration, and ticket management software, which has further enhanced my ability to support users effectively.

With certifications in DevSecOps and Chief Security Officer from FIAP, along with a Technical Support Essentials certification from Google, I am committed to continuous learning and professional growth. I am eager to leverage my skills and knowledge in a challenging role that allows me to contribute to a dynamic team while furthering my career in the tech industry.

Experience

Work history, roles, and key accomplishments

AI

Support and Infrastructure

Acnet Informática

Jan 2017 - Present (8 years 6 months)

Performed maintenance on computers and notebooks, including component replacement and formatting. Installed and configured software and system solutions, and provided personalized technical support to customers, including website creation.

Education

Degrees, certifications, and relevant coursework

DF

Descomplica Faculdade

Bachelor's Degree, Computer Science

Currently pursuing a Bachelor's Degree in Computer Science. The curriculum covers various aspects of computer science, preparing for a career in technology.

EL

E.E Vicente Leporace

High School Diploma, General Studies

Completed high school education, building a foundational knowledge base across various subjects. This period focused on general academic development.

Tech stack

Software and tools used professionally

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Felipe Costa - Junior Technical Support Analyst - Renovaci Tecnologia | Himalayas