Luanna Araujo

I am a Technical Support Specialist with over seven years of experience delivering remote troubleshooting, SaaS platform administration, and support automation. I combine hands-on remote diagnostics with strong customer communication to resolve software, OS, and third-party integration issues efficiently.

I led a full migration from Zendesk to Intercom, built no-code automations with Make and Zapier, and integrated systems via REST APIs and Webhooks to reduce ticket volume and streamline notifications. I document processes, maintain knowledge bases, and train new analysts to scale team performance.

I take ownership of operational end-to-end workflows, including financial support operations, SLA management, and continuous improvement initiatives. I work best in remote, collaborative environments focused on measurable reductions in recurring issues and improved customer experience.