Eliezer Kelly Pierre
@eliezerkellypierre
Customer support specialist delivering timely solutions and strong client relationships.
BrazilWhat I'm looking for
I am a dedicated customer support specialist with five years of hands-on experience resolving complex issues, troubleshooting technical problems, and maintaining high customer satisfaction across email, chat, and platform support channels. I consistently prioritize cases, guide users and staff through step-by-step solutions, and act as a brand champion to retain customers and improve processes.
My background includes support roles in multinational BPO and platform environments, training in IT support from Google, and strong communication skills across English, Portuguese, French, and Creole. I bring proven empathy, problem-solving, and process-improvement abilities, and I am motivated to contribute reliable, efficient service in fast-paced customer contact centers.
Experience
Work history, roles, and key accomplishments
Platform Support Agent
Discuss.io
Jul 2023 - Present (2 years 2 months)
Respond to platform service issues, test and troubleshoot problems, and guide staff and clients through resolution steps while managing high volumes of cases to maintain SLA targets.
Email & Chat Support Agent
Dominican BPO
Jan 2020 - May 2023 (3 years 4 months)
Provided timely email and chat support for billing, product and service issues, updated member records across databases, and retained memberships through brand-aligned communication.
Customer Service Representative
Ecco Outsourcing Group
Mar 2018 - Dec 2020 (2 years 9 months)
Managed reservations, handled inquiries and complaints, provided solutions within time limits, and followed up to ensure guest satisfaction and accurate reservation communication.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the People
Bachelor's degree, Computer Science
2023 -
Pursuing a Bachelor's degree in Computer Science from June 2023 to June 2026.
Centro Cultural Dominico-Americano
English Diploma, English
Completed an English diploma program at Centro Cultural Dominico-Americano.
LinkedIn Learning
Professional Certificates, Customer Service
Completed multiple customer service courses including Handling Abusive Customers and Building Rapport with Customers.
GOIT Support Professional Certificate, Information Technology
Completed the Google IT Support Professional Certificate, an eight-month program covering troubleshooting, networking, operating systems, system administration, and security with hands-on labs.
ESEF SET
EF SET Certificate (C2 Proficient), English
Attained EF SET English certification at C2 Proficient level.
AUAtlantic International University
Associate's degree, Communication and Media Studies
Associate's degree in Communication and Media Studies.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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