David User
@daviduser39
Technical Support Analyst focused on customer success and CRM-driven problem solving, eager to grow in technology.
What I'm looking for
I’m an Analista de suporte Tecnico with experience supporting customers via call, chat, and email using the provided CRM tools. I’m motivated by reaching established targets while continuing to invest in my studies in technology.
Before this, I worked in Atendimento ao cliente at DigitelVe, where I helped users with recommendations for mobile plans. That experience strengthened my communication skills and made me comfortable solving real customer needs quickly and clearly.
I also built hands-on marketing experience at Ingenio digital, working on site transcriptions with WordPress to support advertising campaigns. I complemented this with a 6-month marketing internship, where I learned how marketing initiatives work from the inside.
Across roles, I’ve combined strong teamwork and communication with careful administration of documents and data. I’m proficient with Office tools (Excel and Word), and I’ve worked with CRM and SAP, which makes me confident in structured, metrics-driven environments.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
Foundever
Aug 2023 - Nov 2025 (2 years 3 months)
Handled Dell technical support via phone, chat, and email using CRM tools, working to meet organizational targets and improve customer outcomes.
Marketing Assistant
Ingenio Digital
Sep 2021 - Apr 2023 (1 year 7 months)
Supported digital marketing campaigns by transcribing website content using WordPress and assisting with advertising initiatives.
Customer Support Specialist
DigitelVe
Apr 2019 - Jul 2021 (2 years 3 months)
Provided customer service by recommending mobile phone plans and answering customer questions to support retention and satisfaction.
Education
Degrees, certifications, and relevant coursework
Undergraduate Program (Engenharia de Software)
Graduação (cursando), Engenharia de Software
Cursando Graduação em Engenharia de Software, com foco em formação na área de tecnologia.
High School (Ensino Médio)
Ensino Médio (Completo), General Education
Concluiu o Ensino Médio. Formação geral concluída antes do início da graduação.
Availability
Location
Authorized to work in
Job categories
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