David User

I’m an Analista de suporte Tecnico with experience supporting customers via call, chat, and email using the provided CRM tools. I’m motivated by reaching established targets while continuing to invest in my studies in technology.

Before this, I worked in Atendimento ao cliente at DigitelVe, where I helped users with recommendations for mobile plans. That experience strengthened my communication skills and made me comfortable solving real customer needs quickly and clearly.

I also built hands-on marketing experience at Ingenio digital, working on site transcriptions with WordPress to support advertising campaigns. I complemented this with a 6-month marketing internship, where I learned how marketing initiatives work from the inside.

Across roles, I’ve combined strong teamwork and communication with careful administration of documents and data. I’m proficient with Office tools (Excel and Word), and I’ve worked with CRM and SAP, which makes me confident in structured, metrics-driven environments.