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Open to opportunities

Hannah Granahan

@hannahgranahan

Dynamic professional seeking a customer service role for growth.

United Kingdom
Message

What I'm looking for

I am looking for a role that fosters growth, collaboration, and customer satisfaction.

I am a dynamic and proactive professional with a strong background in customer service and education. My experience spans various roles, including teaching, tutoring, and administrative support, where I have consistently demonstrated my ability to thrive in fast-paced environments. I am passionate about fostering team collaboration to achieve customer satisfaction and am eager to leverage my interpersonal skills in a new role.

Throughout my career, I have supported diverse groups, including children with additional learning needs and adult learners from various backgrounds. My roles as an ESOL tutor and language interpreter have honed my communication skills and cultural sensitivity, enabling me to connect with individuals from different walks of life. I am committed to continuous self-development and am excited about the opportunity to contribute positively to an organization.

Experience

Work history, roles, and key accomplishments

NT
Current

Additional Learning Needs Teaching Assistant

Now Education and Apollo Teaching

Sep 2024 - Present (9 months)

Supported children with additional learning needs and provided office admin support in special and mainstream schools. This role involved working with diverse student populations to facilitate their learning and development.

SE

Dog Boarder/Walker

Self-employed

Apr 2022 - Dec 2024 (2 years 8 months)

Offered in-home dog boarding and walking services, including short and long-term care. Administered medications and performed basic grooming to meet client pets’ health needs.

VT

Online Language Tutor

Varsity Tutors

Oct 2022 - Jul 2024 (1 year 9 months)

Provided virtual English language classes to children and adults worldwide. Delivered conversational Spanish lessons tailored to individual learner goals, fostering language proficiency.

TC

Remote Call Handler

TheRecruitment Co.

Apr 2024 - May 2024 (1 month)

Took inbound calls for the NHS COVID 19 Spring Booster campaign. Booked and amended COVID vaccinations for eligible citizens, ensuring efficient scheduling and record-keeping.

LA

Telephone & Video Interpreter

LanguageEmpire

Apr 2022 - Oct 2023 (1 year 6 months)

Completed French & Spanish interpreting assignments via phone and video for UK based public services, primarily in healthcare and social care sectors. This role required high linguistic accuracy and cultural understanding.

NE

Special Educational Needs Teaching Assistant

Now Education

Sep 2022 - May 2023 (8 months)

Supported students aged 3-19 years with moderate to severe learning difficulties or physical disabilities at a specialist school for children with Additional Learning Needs. This involved providing individualized support to enhance their educational experience.

LT

Online ESOL Tutor

London Bilingual Tuition

Mar 2021 - Sep 2021 (6 months)

Tutored English to adult French Nationals using video platforms such as Zoom and Skype. Helped learners meet personal and professional language goals through tailored instruction.

AW

Cover Supervisor/Teaching Assistant

Across South Wales

Sep 2020 - Aug 2021 (11 months)

Worked across various schools in South Wales supervising a range of subjects in both the Primary and Secondary school sectors throughout the midst of the COVID 19 pandemic. This involved adapting to changing educational environments and student needs.

LI

College Progress Tutor

Learner’s Progress College, Ilford

Jan 2018 - Jun 2020 (2 years 5 months)

Planned and delivered lessons for BTEC Health and Social Care, Work Skills and Customer Service to college students. Regularly assessed learners’ work and provided timely feedback and set monthly targets during Progress Reviews.

LA

Freelance Interpreter

LanguageEmpire

Jan 2017 - Sep 2019 (2 years 8 months)

Provided face-to-face community interpreting services from Spanish & French to English specializing in the Health & Social care sector. This role required accurate and sensitive communication in critical environments.

OL

Translation Project Assistant

ONCALL Interpreters, London

Apr 2016 - Aug 2016 (4 months)

Undertook translation projects from Spanish and French into English. Proofread EU based texts translating from Italian and Spanish into English, ensuring linguistic accuracy and consistency.

Education

Degrees, certifications, and relevant coursework

PT

Premier Tefl

Level 5 Diploma, TEFL

Completed an online TEFL Level 5 Diploma, focusing on teaching English as a foreign language.

CB

Clifton College, Bristol

GCSE, Italian

Grade: 7

Achieved a grade 7 in GCSE Italian.

LL

Learner’s Progress College, London

Level 3 Award in Education and Training, Education and Training

Obtained the AET (Award in Education and Training) Level 3 qualification.

University of East Anglia logoUA

University of East Anglia

BA Honours, Translation, Media with French and Spanish

Grade: 2:1

Completed a Bachelor of Arts with Honours in Translation, Media with French and Spanish, achieving a 2:1 classification.

PE

Palmers College, Essex

A Levels, Spanish, French, English Language

Grade: Spanish (A), French (B), English Language (C)

Achieved A Levels in Spanish (A), French (B), and English Language (C).

GS

Grays Convent High School

GCSEs, Various subjects

Grade: 10 A*-C including A* in French & Spanish

Obtained 10 GCSEs with A*-C grades, including A* in French and Spanish.

Tech stack

Software and tools used professionally

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Hannah Granahan - Additional Learning Needs Teaching Assistant - Now Education and Apollo Teaching | Himalayas