Hannah Granahan
@hannahgranahan
Dynamic professional seeking a customer service role for growth.
What I'm looking for
I am a dynamic and proactive professional with a strong background in customer service and education. My experience spans various roles, including teaching, tutoring, and administrative support, where I have consistently demonstrated my ability to thrive in fast-paced environments. I am passionate about fostering team collaboration to achieve customer satisfaction and am eager to leverage my interpersonal skills in a new role.
Throughout my career, I have supported diverse groups, including children with additional learning needs and adult learners from various backgrounds. My roles as an ESOL tutor and language interpreter have honed my communication skills and cultural sensitivity, enabling me to connect with individuals from different walks of life. I am committed to continuous self-development and am excited about the opportunity to contribute positively to an organization.
Experience
Work history, roles, and key accomplishments
Additional Learning Needs Teaching Assistant
Now Education and Apollo Teaching
Sep 2024 - Present (9 months)
Supported children with additional learning needs and provided office admin support in special and mainstream schools. This role involved working with diverse student populations to facilitate their learning and development.
Dog Boarder/Walker
Self-employed
Apr 2022 - Dec 2024 (2 years 8 months)
Offered in-home dog boarding and walking services, including short and long-term care. Administered medications and performed basic grooming to meet client pets’ health needs.
ESOL Tutor
Now Education
May 2024 - Jul 2024 (2 months)
Delivered tailored tuition support to students, including asylum seekers recently settled in Wales. This involved creating customized lesson plans to meet individual learning needs.
Online Language Tutor
Varsity Tutors
Oct 2022 - Jul 2024 (1 year 9 months)
Provided virtual English language classes to children and adults worldwide. Delivered conversational Spanish lessons tailored to individual learner goals, fostering language proficiency.
Remote Call Handler
TheRecruitment Co.
Apr 2024 - May 2024 (1 month)
Took inbound calls for the NHS COVID 19 Spring Booster campaign. Booked and amended COVID vaccinations for eligible citizens, ensuring efficient scheduling and record-keeping.
Telephone & Video Interpreter
LanguageEmpire
Apr 2022 - Oct 2023 (1 year 6 months)
Completed French & Spanish interpreting assignments via phone and video for UK based public services, primarily in healthcare and social care sectors. This role required high linguistic accuracy and cultural understanding.
Special Educational Needs Teaching Assistant
Now Education
Sep 2022 - May 2023 (8 months)
Supported students aged 3-19 years with moderate to severe learning difficulties or physical disabilities at a specialist school for children with Additional Learning Needs. This involved providing individualized support to enhance their educational experience.
Admin Assistant
St David’s Recruitment
Aug 2022 - Oct 2022 (2 months)
Managed day-to-day admin operations such as printing, photocopying and enrolling students onto college courses. This role ensured smooth administrative processes for student admissions.
Cover Supervisor
Bristol and South Wales
Oct 2021 - May 2022 (7 months)
Delivered pre-planned lessons and maintained classroom order in the absence of regular teachers. This involved ensuring continuity of learning and a positive classroom environment.
Online ESOL Tutor
London Bilingual Tuition
Mar 2021 - Sep 2021 (6 months)
Tutored English to adult French Nationals using video platforms such as Zoom and Skype. Helped learners meet personal and professional language goals through tailored instruction.
Cover Supervisor/Teaching Assistant
Across South Wales
Sep 2020 - Aug 2021 (11 months)
Worked across various schools in South Wales supervising a range of subjects in both the Primary and Secondary school sectors throughout the midst of the COVID 19 pandemic. This involved adapting to changing educational environments and student needs.
Private Tutor
Essex, England
Aug 2015 - Jul 2020 (4 years 11 months)
Taught both Primary and Secondary school students on a one to one basis and in small groups specialising in English, Maths and Modern Foreign Languages. Often worked with students with learning difficulties, adapting teaching methods to individual needs.
College Progress Tutor
Learner’s Progress College, Ilford
Jan 2018 - Jun 2020 (2 years 5 months)
Planned and delivered lessons for BTEC Health and Social Care, Work Skills and Customer Service to college students. Regularly assessed learners’ work and provided timely feedback and set monthly targets during Progress Reviews.
Freelance Interpreter
LanguageEmpire
Jan 2017 - Sep 2019 (2 years 8 months)
Provided face-to-face community interpreting services from Spanish & French to English specializing in the Health & Social care sector. This role required accurate and sensitive communication in critical environments.
Translation Project Assistant
ONCALL Interpreters, London
Apr 2016 - Aug 2016 (4 months)
Undertook translation projects from Spanish and French into English. Proofread EU based texts translating from Italian and Spanish into English, ensuring linguistic accuracy and consistency.
Office Assistant
Fundación Vivosano, Madrid
Apr 2014 - Aug 2014 (4 months)
Worked for a Spanish environmental-based NGO handling bilingual admin tasks, including answering calls, writing articles, translating health and scientific-based materials. Corrected bilingual emails and managed social media, contributing to the organization's outreach.
Education
Degrees, certifications, and relevant coursework
Premier Tefl
Level 5 Diploma, TEFL
Completed an online TEFL Level 5 Diploma, focusing on teaching English as a foreign language.
Clifton College, Bristol
GCSE, Italian
Grade: 7
Achieved a grade 7 in GCSE Italian.
Learner’s Progress College, London
Level 3 Award in Education and Training, Education and Training
Obtained the AET (Award in Education and Training) Level 3 qualification.
University of East Anglia
BA Honours, Translation, Media with French and Spanish
Grade: 2:1
Completed a Bachelor of Arts with Honours in Translation, Media with French and Spanish, achieving a 2:1 classification.
Palmers College, Essex
A Levels, Spanish, French, English Language
Grade: Spanish (A), French (B), English Language (C)
Achieved A Levels in Spanish (A), French (B), and English Language (C).
Grays Convent High School
GCSEs, Various subjects
Grade: 10 A*-C including A* in French & Spanish
Obtained 10 GCSEs with A*-C grades, including A* in French and Spanish.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Hannah ?
You can contact Hannah and 90k+ other talented remote workers on Himalayas.
Message HannahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
