Open to opportunities

mirka majerova

@mirkamajerova

Message

Dynamic project manager with expertise in client relations and operations.

Zimbabwe

Message

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and professional growth.

I am a dynamic and results-driven professional with extensive experience in project management, client relations, and operations. I excel at managing complex projects from inception to completion, ensuring that I maintain long-term client relationships while streamlining processes to enhance operational efficiency. My proven ability to lead cross-functional teams and implement process improvements has consistently delivered high-quality services that align with organizational goals.

Currently, I serve as an Account/Course Manager at Language Services Direct, where I manage and expand a portfolio of over 20 UK Government clients. I deliver customized training solutions that exceed client satisfaction, coordinate training programs, oversee budgets, and ensure the smooth execution of immersion courses. My commitment to providing comprehensive reports on project progress and student feedback has been instrumental in driving success in educational institutions and corporate training environments.

Experience

Work history, roles, and key accomplishments

Current

Account/Course Manager

Current

Language Services Direct

Jan 2023 - Present (2 years 5 months)

Dynamic professional managing a portfolio of over 20 UK Government clients, delivering customized training solutions. Adept at leading cross-functional teams, overseeing budgets, and ensuring smooth execution of immersion courses while providing comprehensive reports on project progress.

Project Management Operations Management Process Improvement Czech CRM Systems

Course Administrator

Language Services Direct

Oct 2021 - Jan 2023 (1 year 3 months)

Provided critical administrative support to account managers, managing course databases, budgets, and timelines. Improved workflow and operational efficiency while ensuring the successful execution of high-quality training for clients.

Administrative Support Budget Management Workflow Optimization Team Collaboration CRM Systems

Exams Administrator

Bayswater Education

Aug 2021 - Oct 2021 (2 months)

Conducted IELTS and OET exams, handling all pre- and post-test administration. Acted as the primary contact for exam-related queries and maintained accurate records across multiple databases.

Exam Administration Payment Processing Database Management

Retail Operations Associate

Harrods

Nov 2019 - Jul 2020 (8 months)

Delivered high-quality service to stakeholders, ensuring compliance with financial processes. Collaborated with team members to optimize operations and resolve client queries.

Customer Service Financial Compliance Team Collaboration Problem Solving

Recruiter

IQVIA

Jun 2019 - Oct 2019 (4 months)

Conducted candidate searches and managed interview scheduling. Provided guidance to candidates regarding procedures and handled ad-hoc administration tasks.

Recruitment Candidate Sourcing Candidate Interview Scheduling Database Management Administrative Support

Assistant Manager

Kaspas

Jun 2018 - Apr 2019 (10 months)

Led daily operations, managing scheduling, stock orders, and payroll. Ensured compliance with health and safety procedures while cultivating a positive work culture.

Team Leadership Operations Management Scheduling Health and Safety