Open to opportunities

Doaa Hussein

@doaahussein1

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Qualified ESOL teacher with a passion for learner-centered instruction.

United Kingdom

Message

What I'm looking for

I am seeking remote teaching roles that focus on learner-centered instruction and allow me to support students effectively.

I am a qualified ESOL teacher with a strong background in designing and delivering engaging lessons tailored to adult learners. My experience at Windsor Forest Colleges Group has allowed me to create inclusive and culturally aware learning environments, integrating technology to enhance online participation. I am dedicated to assessing student progress and providing constructive feedback to foster their growth.

In addition to my teaching experience, I have worked in various customer service roles, which have honed my communication and support skills. I am bilingual in English and Dutch, and fluent in Arabic, allowing me to connect with diverse student populations. My educational background includes a Trinity CertTESOL and a Master's degree in Ethics of Education, equipping me with the knowledge and skills to support learners effectively.

Experience

Work history, roles, and key accomplishments

Current

ESOL Teacher

Current

Windsor Forest Colleges Group

Sep 2021 - Present (3 years 9 months)

Designed and delivered engaging ESOL lessons tailored to adult learners. Assessed student progress and provided constructive feedback.

Customer Service Agent

Sykes

Jan 2020 - Dec 2021 (1 year 11 months)

Handled customer service inquiries and provided support. Maintained high levels of customer satisfaction.

Customer Service Communication Conflict Resolution CRM Software

Customer Advisor

LEGO Consumer Services

Jan 2021 - Dec 2021 (11 months)

Provided customer support and advice to consumers. Resolved inquiries efficiently and professionally.

Customer Service Problem Solving Communication Data Entry

Helpline & Customer Support

ARVATO BERTELSMANN

Jan 2014 - Dec 2020 (6 years 11 months)

Provided helpline and customer support services. Assisted customers with various issues and inquiries.

Customer Support Troubleshooting Communication Data Management

Admin/Reception Roles

Office Angels

Jan 2017 - Dec 2018 (1 year 11 months)

Performed various administrative and reception duties. Managed office communications and supported daily operations.

Administrative Support Reception Duties Microsoft Office Communication Scheduling

Retail Assistant

Marks & Spencer

Jan 2012 - Dec 2014 (2 years 11 months)

Assisted customers with purchases and inquiries in a retail environment. Maintained store presentation and stock levels.

Customer Service Sales

Education

Degrees, certifications, and relevant coursework

Trinity CertTESOL

L5 Teaching Certificate, ESOL

Obtained a Level 5 Teaching Certificate in ESOL, enhancing skills in teaching English to speakers of other languages. This certification equipped me with advanced pedagogical techniques and classroom management strategies.

University of Groningen

MSc, Ethics of Education

Completed a Master of Science in Ethics of Education, focusing on the philosophical and ethical dimensions of educational practices. This program deepened my understanding of educational theories and their societal impact.

University of East London

BA (Hons), Education Studies

Earned a Bachelor of Arts with Honors in Education Studies, achieving a 2:2 classification. The curriculum covered various aspects of education, including policy, pedagogy, and child development.

East Berkshire College

BTEC National Diploma, Health and Social Care

Achieved a BTEC National Diploma in Health and Social Care with DDM grades. This diploma provided a strong foundation in health and social welfare principles, preparing for roles in supportive environments.